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2495
April 23rd, 2020 13:00
Dell BIOS 1.2.5 USB-C Display Port problem
Hi, I just updated my PC (specifically BIOS to version 1.2.5) and my monitor connected via USB-C to the Display Port on the monitor has stopped working. The monitor is not detected by the system. Everything worked fine before this update. Does USB-C no longer support Display Port on my laptop?
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efemgie
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April 29th, 2020 03:00
Problem has been solved, it was a display mistake. Sorry for the confusion.
Clintlgm
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April 23rd, 2020 15:00
Have you checked your BIOS setting? Perhaps the USB - C port setting has changed?
efemgie
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April 24th, 2020 00:00
@Clintlgm Hi, I checked twice. All options (2 positions) are set. This is the first thing I did after detecting an error. I checked the system with Dell Assistant, installed all components and unfortunately it didn't help yet. Thank you for your interest in the problem.
Clintlgm
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April 24th, 2020 09:00
I wouldn't trust Dell Assistant for any issue. Do things manually yourself. If driver up updates don't help contact Dell Support for warranty support.
efemgie
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April 24th, 2020 10:00
@Clintlgm Hi, I did all the updates manually, unfortunately it did not help. As for the guarantee, unfortunately it has ended quite a long time ago. I've seen that some people have similar problems, so I'll wait for some patch. Nothing else comes to my mind. Thank you for your interest and help.