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January 16th, 2022 14:00

Dell G15 5510 Special Edition Keyboard Roll-Over Issue

So I just recently bought and just received the Dell G15 5510 Special Edition for Boxing Day which I am super jazzed about to replace the old 1050ti laptop I had.

Specs:

i7-11800H

RTX 3060

32 GB of RAM

But, having played with it for a day or two though, I noticed the roll-over of the keyboard is really odd. More specifically I played Terraria where I had to maneuver around a lot whilst simultaneously having to input an Armor Bonus command, necessitating at least 3 simultaneous button presses at once (2 Directional Movement, 1 Armor Action/Quick Heal).

I found however that whenever I held down the S, D, and X key at once, the X key won't register. So I searched online for a "What keys am I holding down" and sure enough, whenever I hold S and D, basically the entire lower row under it is locked down. 

Capture.png

 

Both S D and X keys are being pressed down in the image, but only two at a time registers.

 

This isn't isolated to S, D and X keys either. Holding down W, S and D keys will yet again only register two of the held-down keys. On the entire other side of the keyboard, for example, holding down J, K andreplicates this behaviour.

Initially I believed this keyboard only had a 2 Rollover (Only 2 keys can be pressed at once), but if I hold down W, A and D keys, sure enough all 3 keys registers.

Capture.png

 

All 3 keys are able to be held down.

 

 

 

So I don't know what the issue is. My older laptop, doing the same test, had none of these issues and could hold down at least S, D and X keys without issue despite being more than half a decade older. And when plugging in with an old USB Keyboard, it also functions without issue.

So is this by design that some clusters of keys just refuses to cooperate with each other and that the keyboard has a low 2-Key Rollover? Or is it a keyboard/motherboard defect? 

I don't know and thus far the standard resources has not helped, nor does any reviews touch on it. 

tl;dr

1. Can't hold down 3 keys or more around a similar region

2. External USB Keyboards works fine holding down 3 keys or more (Meaning Drivers isn't the culprit)

Moderator

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27.8K Posts

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January 17th, 2022 08:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

January 26th, 2022 07:00

I have exactly the same issue with my newly bought Dell G15 5515 Ryzen Edition. It is really weird because these are GAMING focused devices. Am I right? Dell, please help/contact me in DM's. @Akreious can you please update me on the topic because our laptops probably share the same keyboard. Thanks a lot.

January 26th, 2022 08:00

I can't. It states that I have reached the limit for Private messages but I've sent none.

Moderator

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27.8K Posts

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463 Points

January 26th, 2022 08:00

Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

January 26th, 2022 08:00

Sent it. Please reply.

September 2nd, 2022 09:00

I have the same issue on my brand new Dell G15 5515. Please help me out.

7 Practitioner

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September 2nd, 2022 16:00

It would be helpful to know what you or Dell did to fix the issue

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