How old is your battery? Have you tried a different charger? Have you tried different wall outlets? Is this the original charger that came with the laptop?
Try unplugging and plugging the adapter in the middle of the cord.
If you could give feedback that would be great thanks!
Bought my laptop last April. Already tried those except for using other power adapter. After restarting/reformatting the windows 10, the power adapter works again. But after the windows update the power adapter is not working again. Probably the issue is on the software? Btw thanks.
Good to know that the adapter works fine now. Thanks for the update!
Considering the issue has been resolved, we’ll go ahead and close this thread. If you decide to continue at a later date, you will need to start a new thread.
firstbrickmaster
38 Posts
0
September 15th, 2019 15:00
Hi @Taku.
I'm going to need more information.
How old is your battery? Have you tried a different charger? Have you tried different wall outlets? Is this the original charger that came with the laptop?
Try unplugging and plugging the adapter in the middle of the cord.
If you could give feedback that would be great thanks!
Taku.
7 Posts
0
September 17th, 2019 06:00
firstbrickmaster
38 Posts
0
September 17th, 2019 09:00
@Taku.
Are you sure that is your pc model?
Taku.
7 Posts
0
September 17th, 2019 10:00
Yes
firstbrickmaster
38 Posts
0
September 17th, 2019 11:00
@Taku.
Alright try downloading these drivers. Sorry for the pc model confusion G series is weird.
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=h2vh9&oscode=wt64a&productcode=g-series-17-3779-laptop
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=vjv4y&oscode=wt64a&productcode=g-series-17-3779-laptop
If you could give some feedback that would be great thanks!
Dell-SimranC
Moderator
Moderator
•
109 Posts
0
September 17th, 2019 15:00
Hello,
Thank you for reaching out.
Are you using the original adapter that was shipped with the computer? Is there any damage on the adapter or the charging port?
Update the BIOS and chipset drivers from the link below. Restart the computer and check if the issue persists.
BIOS: https://dell.to/2O2wTwN
Chipset:
Dell-SimranC
Social Support Team
#iWork4Dell
Taku.
7 Posts
0
September 18th, 2019 00:00
Taku.
7 Posts
0
September 18th, 2019 01:00
Yes, am using the original adapter that comes with my laptop. There is no visible damage that I can see on either the adapter or the port.
Haven't downloaded the links you provided yet but after draining the battery, the charger works again.
Dell-SimranC
Moderator
Moderator
•
109 Posts
0
September 18th, 2019 10:00
Hello,
Good to know that the adapter works fine now. Thanks for the update!
Considering the issue has been resolved, we’ll go ahead and close this thread. If you decide to continue at a later date, you will need to start a new thread.