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12 Posts
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1685
July 16th, 2020 05:00
Dell G5 5500 bios update
So there's a critical Bios update but it wont let me select the box to install. Any idea how to get it to let me update? I'd add a screen shot but no idea how It has a warning about bitlocker being suspended but wont let me select OK to download and install
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Lino_Vilar
5 Posts
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July 16th, 2020 08:00
Am having the same issue ! i checked and i dont even have bitlocker installed on my Windows!
ejn63
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July 16th, 2020 08:00
Manually download the update and then apply it.
https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5500-laptop/drivers
Lino_Vilar
5 Posts
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July 16th, 2020 08:00
Doesnt let you . It Still says theres a Bitlocker in progress but i dont have one installed. checked on Applications and on device encreption and theres nothing there.
Lino_Vilar
5 Posts
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July 16th, 2020 09:00
Fixed it. If you go to Device Encryption click Turn off. you can then update the Bios when it finished De-encrpting you Harddrive
DELL-Cares
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July 17th, 2020 02:00
Hi!
Type 'device Encryption' in the search bar and hot the 'Enter' key.
Turn that off. It would take some time.
After that restart the system, and perform BIOS update.
Keep the charger connected.
Dell-Deepti
DELL-Cares
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July 18th, 2020 01:00
Hi!
Were you able to update the BIOS after turning off the 'Device Encryption'? Is there anything else, I may assist you with?
Dell-Deepti