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March 15th, 2022 21:00

Dell G7 7500 internal webcam dead Error code 2000-0415 validation code 73146 Polyfuse cable status OCP Fuse 2 fault detected

I have a G7 7500 running Windows 10 Home and my internal webcam stopped working at the beginning of February (of course my service contract ended 1/26/2022)

The Camera does not show at all in the Device Manager and is not detected if I try to scan for hardware

Pre-Boot System check Diagnostics run returns:

            Error Code 2000-0415 Validation code 73146

            Check the following cable, jumper, connection, polyfuse, or censor: OCP Fuse 2

System Logs show 2/3/2022 11:02:57 Alert! OCP Fuse 2 fault detected

From SupportAssist On-Board Diagnostics:

            polyfuse Cable Status OCP Fuse 2 Fault Detected

From BIOS Setup

        Integrated Devices - Enable Camera is checked

So - it seems to me something has come loose internally. I cannot find any schematic that tells me what I am looking for if I open the case to fix it.

Any advice? Any pointers on where to find more info?

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July 3rd, 2024 23:34

I have the same problem! My system is an XPS 16 9640, brand new. No idea how to fix or what function is impacted. Also it's intermittent. Sometimes the test comes up clean. 

(edited)

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November 14th, 2024 15:21

@Leaf Fox​ I have the same issue with my brend new XPS 16 ... did you solve the problem?

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October 10th, 2025 15:01

Same problem - just updated bios to 1.17 and not getting the 1 Amber, 4 White lights on my 9640

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