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June 8th, 2022 16:00

Dell Inspiron 7572 Issues

I am getting this more often in event viewer, My computer automatically shutting down.

Faulting application name: mmc.exe, version: 10.0.19041.1741, time stamp: 0xe61ca641
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1741, time stamp: 0xe9b4a91b
Exception code: 0xc000041d
Fault offset: 0x0000000000034fd9
Faulting process id: 0xf3c
Faulting application start time: 0x01d87b8b615cf9ac
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ae780df9-4e3c-4e5d-8ce3-52a2e4c26d29
Faulting package full name:
Faulting package-relative application ID:

7 Practitioner

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June 8th, 2022 16:00

faulting module name is mmc.exe (windows management) so most probably an issue

Run a full diagnostics on the computer using F12 > Diagnostics to find any hardware issues. 

Run SupportAssist > and finish all the updates. 

Check for windows updates. 

Repair OS by running these commands one by one (Approx 45 minutes) 

SFC /SCANNOW

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

 

 

If still not fixed, run whocrashed to find out more about the crashes. 

 

 

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