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June 28th, 2019 03:00

Dell Inspiron N7010 Graphics Card Upgrade

BEFORE FILLING A CONSUMER COURT COMPLAINT I WANT TO KNOW

SHOULD I FILL COMPLAINT AGAINST INTEL/DELL?

I HAVE i5 M460 AND INTEL HD GRAPHICS(2012) SUPPORTED BY WINDOWS 7

BUT DELL TOLD ME TO UPGRADE TO WINDOW 10

NOW MY GRAPHIC CARD IS UNSUPPORTED BY WINDOW 10

NEITHER DELL NOR INTEL PROVIDED ME UPDATE

AGAINST WHOM SHOULD I FILL A COMPLAINT IN COURT? 

4 Operator

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6.2K Posts

June 28th, 2019 04:00

Welcome to the Dell Community  @doctorbaby 

https://www.dell.com/support/article/us/en/04/sln297954/dell-computers-tested-for-windows-10-may-2019-update-and-previous-versions-of-windows-10?lang=en#Inspiron-NB-NU

I have never heard of any computer manufacturer telling/suggesting any one to upgrade to W10.

Especially since you only have W7 drivers available??? 

No W8, W8.1 or W10 drivers.

https://www.dell.com/support/home/yu/en/yubsdt1/product-support/product/inspiron-17-n7010/drivers

Like others that upgraded an unsupported computer you risk the time when devices are no longer supported.

Best regards and good luck with your complaint.

U2

4 Operator

 • 

5.6K Posts

June 28th, 2019 06:00

You should try installing the Windows 7 video driver in compatibility mode.

Also, your laptops comes with either Intel video or AMD ATI video. You need to install the correct driver to match your hardware.

 

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