Unsolved
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1 Rookie
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28 Posts
0
5212
July 19th, 2018 07:00
Dell Support Assist Installation Cancelled
Every time I try to install dell support assist via the installation pack, it says:
"Installation cancelled
We encountered an unexpected error while installing SupportAssist. This may be due to a lost internet connection."
I hope somebody can help, thank you.
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Felix450
4 Posts
0
October 6th, 2018 10:00
Hi
I am still experiencing the exact same issues. When I try to update to the latest version from the Dell website
for my dell xps 8900. I get the message 'Installation cancelled we encountered an unexpected error while installing SupportAssist this may be due to lost internet connection'
I am using version 2.0.6875.668 which I have been able to reinstall, it still works.
When opening the program it does say start to download and I get the message update complete but the program just will not update. Ive tried everything including uninstalling with Revo Uninstaller, nothing appears to work. Dell please fix this program.
itchieman
1 Message
0
October 21st, 2018 05:00
JOcean
9 Legend
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12.6K Posts
0
October 21st, 2018 06:00
There are numerous instances in the past on the forum for this same problem. It looks like it is not a problem with your system but rather a certificate validation error with Dell's software. Since a number of users are experiencing this error possibly Dell techs can address this issue.
BlackAndGold
1 Rookie
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1 Message
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January 26th, 2020 18:00
No fix??