Unsolved
1 Message
0
233
November 17th, 2022 12:00
Dell Support Assist error on download
I have an Inspiron 15 3511 with a Intel i3 processor. Dell Support Assist does not show in Apps folder as installed. Downloaded the program and tried to install, came back with this error message "unable to find .net framwork/core resource files". Search on this forum came back with no results. Does anyone know how to correct this problem without reinstalling Windows 11. There are 5 different versions of net framework listed in windows folder, Thanks
No Events found!
AdrianG001
6 Operator
•
4K Posts
0
November 17th, 2022 22:00
There is 2 method to try, the first method is:
Press the Windows Logo key + “R”
Type %programdata% and press Enter
Delete the following folders:
PCDr
PC-Doctor, Inc
SupportAssist
Press the Windows Logo key + “R”
Type %appdata% and press Enter
Delete the “PCDr” Folder
Go to the folder “C:\Program Files\Dell\”
Delete the following folders:
SupportAssistAgent
SupportAssist
Press the Windows Logo key + “R”
Type regedit and press Enter
In the Registry Editor Delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PC-Doctor
HKEY_LOCAL_MACHINE\SOFTWARE\Dell\SupportAssistAgent
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Dell\SAA
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\CSmiley IndifferentProgram Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14.Install Support Assist from the Support Site
If this doesn't work then try the second method:
Please create another local admin account by following the steps on this link http://bit.ly/2MsQSkt
Download the Support Assist application from the link provided earlier(If it says UI Mode not supported then download support assist from here: https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/so... ) & check if this gets installed. Please right click on the file & run as admin.