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31 Posts
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6150
December 26th, 2018 07:00
Dell SupportAssist has disappeared...
My Dell Support Assist has disappeared from the systemtray. I tried to make a new shortcut from C:\Program\Dell\SupportAssistAgent\bin\SupportAssistUI.exe but it does´nt work. Perhaps the wrong place (since it does´nt start from there either)? Somebody who knows the right one in that case?
/hans peter
Inspiron 15 (3521)
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JOcean
9 Legend
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12.6K Posts
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December 26th, 2018 11:00
Try the following forum posts. There are a couple of different methods to fix it.
https://www.dell.com/community/SupportAssist/SupportAssist-dissappear-from-start-menu/td-p/6190473
hans_peter
31 Posts
0
December 27th, 2018 01:00
It did not help. The problem remains. The app is on my computer, but how do I start it without icon in my systray??
/hans peter
Dell-SreejithR
4 Operator
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3.4K Posts
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December 27th, 2018 07:00
Do you find Dell Support Assist when you search for it in the start menu? If found does the application open when clicked?
Do you remember the version of Dell Support Assist installed? Is it the version 3.0 & above?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
hans_peter
31 Posts
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December 28th, 2018 01:00
Thanks Dell-SreejithR !
Do you find Dell Support Assist when you search for it in the start menu? If found does the application open when clicked?
YES
Do you remember the version of Dell Support Assist installed? Is it the version 3.0 & above?
3.0.2.
But how do I get back a shortcut in the systemtray?
K.r.
/hans peter
hans_peter
31 Posts
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January 1st, 2019 01:00
With kind help from Dell-SreejithR i found out what i had done wrong. So simple !
Search for the program in the startmenu. (If you can´t find it install it from https://dell.to/2VgzHYn).
Start it and you get this in the taskbar
.
Rightclick on it and choose Pin to taskbar . Shut down SupportAssist and you get this
and you can be happy again.
/hans peter