Dell g3 3579 touchpad scroll and position issue

Question

I'm having an issue with my touchpad. Every single time during using the notebook once the touchpad starts not functioning properly. Usually I can scroll with 2 fingers close to each other but randomly it starts not working so that by scrolling with 2 finger close to each other no longer works, just if I make a bit larger space between them. I have to restart the windows in order to make it work again. I have installed the newest driver, I have removed it then reinstalled it, nothing seems to work.

XPS_Man · Answer

There was an issue with Misalignment of touchpad with this model

Does your touchpad feel lifted up a bit ??

There are no Drivers for Touchpad as it uses Microsoft's Precision Drivers. There is no firmware available either, so troubleshooting pretty much ends at updating BIOS.

MainWine · Answer

I think the touchpad is at a correct position , I don't think it's lifted up in any way. I couldn't find any newer version of bios either.

MainWine · Answer

Sorry. It's g3 3590 , not 3579.

XPS_Man · Answer

https://dl.dell.com/FOLDER05395282M/3/Intel-HID-Event-Filter-Driver_9FT4R_WIN_2.2.1.375_A10_01.EXE   Reinstall this and give it a try

MainWine · Answer

It didn't solve the problem.

MainWine · Answer

It's still an issue.

XPS_Man · Answer

@MainWine Backup data > RESET OS from > F12 > SupportAssist OS Recovery > RESET > RESET and update.  If this step doesn't fix the issue, contact Dell for Touchpad replacement

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Dell g3 3579 touchpad scroll and position issue

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