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9 Posts
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May 21st, 2020 11:00
Dell power manager isn't installing additional updates on windows 10
This software is very useful but I have a problem installing it on my Inspirion 5575 Laptop could you please send me a new setup.exe file which has the very latest version (with additional components) because it is showing that installation got interrupted for unknown reason.
I have tried countless times to fix this issue and install it from different sources like Microsoft store but both showed the new additional updates are available so they both get the issue after downloading and attempting to install the additional update that installation interrupted. I hope you can reply as soon as you can because it's making the pc worm up after clean re-installation of win 10.
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lmacri
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1.7K Posts
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December 6th, 2021 05:00
Hi Avani Bhattia:
Could you provide additional information, like the model of your Dell computer, Windows operating system (if Win 10, type "winver" into the Run Dialog box to see the Version and Build numbers) and BIOS version (type "msinfo32" into the Run Dialog box to open System Information). What versions of Dell SupportAssist and Dell Power Manager are currently installed?
Individual Dell package (software update) installation logs can be found in the hidden folder at C:\ProgramData\Dell\UpdateService\UpdatePackage\log, and you might find an error code or some useful information in the installation log for your failed Dell Power Manager update. See BleepingComputer's How to See Hidden Files in Windows for instructions on how to temporarily show hidden files and folders in File Explorer.
For example, SupportAssist v3.10.3.3 (which has since updated to v3.10.4.18) successfully updated my Dell Power Manager Service from v3.9.0 to 3.10.0 on 08-Nov-2021, and the bottom of my installation log named dell-power-manager-service_kdhhr_win64_3.10.0_a00.txt shows the following:
[Mon Nov 8 15:45:14 2021]
--- End of Vendor Software Log ---
[Mon Nov 8 15:45:14 2021] Vendor Software Return Code: 0
[Mon Nov 8 15:45:14 2021] Name of Exit Code: SUCCESS
[Mon Nov 8 15:45:14 2021] Exit Code set to: 0 (0x0)
[Mon Nov 8 15:45:14 2021] Result: SUCCESS
[Mon Nov 8 15:45:14 2021] Name of Exit Code: SUCCESS
[Mon Nov 8 15:45:14 2021] Execution terminated at date-time Mon Nov 8 15:45:14 2021
[Mon Nov 8 15:45:14 2021] ######
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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0 * Dell Power Manager v3.10.0 * Inspiron 5583/5584 BIOS v1.16.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
3 Apprentice
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1.7K Posts
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December 6th, 2021 06:00
Hi Avani Bhattia:
... and further to Avinash127419's 18-May-2021 suggestion <here> on page 1 of this thread, note that I started the My Dell app on 12-Nov-2021 and saw the warning below that My Dell could not be used until I downloaded an update. When I clicked "Update" the My Dell app updated to v1.92.17.0 and installed Fusion Service v1.92.22.0. Just a guess on my part, but if you haven't started My Dell recently you might want to do so and ensure you have the latest version, just in case a pending update of the Fusion Service is interfering with your Dell Power Manager installation.
Note that when you start the My Dell app, clicking the "About" link at the bottom right of the main interface will display your current version number.
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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0 * Dell Power Manager v3.10.0 * Inspiron 5583/5584 BIOS v1.16.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Vikas_Asodariya
1 Message
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April 18th, 2023 08:00
Thank you Avinash. I followed your steps and it worked.
lmacri
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1.7K Posts
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April 18th, 2023 09:00
Hi Vikas_Asodariya:
Please note that this thread started back in May 2020 and some of the information is outdated.
If you have the latest My Dell v2.2.4.0 app then you don't need to install the standalone Dell Power Manager v3.14.0 (rel. 03-Apr-2023) - power management is integrated with your My Dell app as shown below. Scroll down to the Power tile and click on it to open the Power Manager interface, and then choose "Settings" to see a list of all the available charging modes. My Inspiron 5584 is plugged in most of the time when it's powered on so it looks like the software is smart enough to select the "Always AC" charging mode to extend my battery life.
If you read the "Important Information" section of the current Dell Power Manager Service v3.14.0 release notes <here> it says "The Dell Power Manager is now integrated into Dell Optimizer and MyDell Application. For Dell Latitude, Precision, and OptiPlex users, download the latest version of the Dell Optimizer application....For Dell XPS, Inspiron, and Vostro users, download the latest version of the MyDell application."
If I recall correctly Dell Power Manager v3.9.0 was the version of this program that needed to be installed as a separate standalone program and was listed at Control Panel | Programs | Programs and Features on my Inspiron 5584. My standalone Dell Power Manager v3.9.0 was automatically uninstalled in late 2021 when Dell Power Manager v3.10.0 was released on 04-Nov-2021 - if you read the Dell Power Manager v3.10.0 release notes <here> it says "Added the option in the Dell Power Manager installer to uninstall Dell Power Manager version 3.10 when MyDell version is 1.8.35, 1.9.2, or later."
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64-bit Win 10 Pro v22H2 build 19045.2846 * Firefox v112.0.0 * Microsoft Defender v4.18.2303.8-1.1.20200.4 * Malwarebytes Premium v4.5.26.259-1.0.1976 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * My Dell v2.2.4.0 * Fusion Service v2.2.14.0 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620