After updating to the 2019-08 Cumulative Update for Windows 10 for my Inspiron 5570, the CPU usage has been excessive. The primary culprits are the Intel PROset/Wireless Event Log Service and Zero Configure Service. The CPU usage jumps to 25% (+/- 5%), and remains at those levels. While the AC adapter is plugged in the cooling fan is constantly at full speed. After uninstalling the update I haven't been able to replicate the issue. Has this occurred for anyone else?
Welcome to the Dell Community
Try installing these Driver Updates then try to update W10 again.
Intel 3160/3165/7260/7265 WiFi Driver:
Intel Chipset Device Software Driver:
Intel Dynamic Platform and Thermal Framework:
Intel Management Engine Interface Driver:
im having the same problem but with the inspiron 15 7000
the Intel(R) PROSet/Wireless Event Log Service
the Intel(R) PROSet/Wireless Zero Configure Service
these two are causing a high power usage
does the solution below work for this?
Welcome to the Dell Community @other guy
Since your model is different please start a new "Discussion"
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
PLEASE DO NOT POST ANY SERVICE TAGS!!!
No issues with 13 7386
I have the same problem, my notebook is 5570, and resolve by installing Intel 3160/3165/7260/7265 WiFi Driver then use the repair option. but don't update the windows 10 again. still wait for 1909 update, i hope it will solve this cpu usage issue