G3 3579 Nvidia not in device manager

Question

I have been noticing low FPS while gaming so I decided to uninstall the drivers and try installing them again. Unfortunately since I uninstalled the drivers, windows had been unable to detect the NVidia card and I am getting an error message from nvidia saying that no Nvidia GPU was detected. I checked the bios and the GPU is not displaying there either, no hardware scanner has been able to pick it up. The graphic card is an Nvidia GTX1050ti which while not operating optimally it was at the very least communicating with windows, so I don't think this is a hardware failure. Please advise as to how to fix this, as looking though forums I have seen numerous other people with a similar issue. I have upgraded and flashed the bios as well as the chip. Uninstalled and reinstalled the Intel driver as well as do 2 full factory resets and nothing has worked. I talked with a technician friend of mine who apparently has seen this in dell G3 laptops but has not been able to resolve this.

I have wasted my weekend to fix this and I am nowhere closer than when I started.

Thanks in advance,

Mano

ejn63 · Answer

Shut down, unplug the system, disconnect the battery from the system board, hold the power button for 30 sec, reconnect the battery, restart and check again.

Mary G · Answer

You have to use the Dell's Nvidia drivers instead of Nvidia's since the gpu is part of the motherboard.  NVIDIA GeForce GTX/MX Series Graphics Driver | Driver Details | Dell US

mantom2132 · Answer

Thanks for your response. Yes I have tried the dell drivers and no difference

ejn63 · Answer

Boot the system in safe mode (link below). Open the Device manager. Do you see two entries under Display Adapters, or just one?

WIndows 10 safe mode:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

mantom2132 · Answer

Hi,

Well when I boot into safe mode and go into device manager initially there is one device under display adapters and that's the integrated intel one but when I use the show hidden devices options I get a second entry of the Intel graphics card which is interesting.

mantom2132 · Answer

I have just tried that and interestingly my pc kept starting and restarting with just a black screen for about 5 mins. I lost my patience and held down the power button for a few seconds until it powered off. I then powered it back on and the dell logo appeared. It took me straight to a BIOS message (I saw the same one when I did the bios battery reset) mentioning wrong date time settings. After I clicked continue it took me back to windows safe mode where I checked the device manager where it's exactly as we left it.

What I also tried was a hard CMOS reset by removing the BIOS battery and that had no effect either(read it in another dell blog post)

TESB · Answer

Hi. I have this issue also. Have tried to fix it for almost a month already but with no success. Are you able to fix this?

mantom2132 · Answer

Hi,

I've just sent it back to dell and they should hopefully tell me what's wrong with it and be able to fix it. Hopefully the can and it's not something too expensive as I am out of warranty.

Hopefully you get it fixed, and I will let you know when dell gets back to me

TESB · Answer

Hi, Still not manage to get it fix. Have tried many method but no luck. Hopefully you have good news from Dell.

ejn63 · Answer

There are three different options for the system -- one is Intel video, while the other two have hybrid Intel-nVidia GPU setups.

If your system shows only one GPU in the display adapters section of the device manager, it may not have the nVidia option. If it once did show two but no longer does, the nVidia GPU has failed and the system board will need to be replaced.

shivpatelsp · Answer

I am facing the same issue, Have you got any solution for that?

Inspiron

G3 3579 Nvidia not in device manager

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