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9 Posts
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46333
October 2nd, 2020 17:00
G7 17 7700, operating system exception was caused by system memory
Every time my system restarts or boots I get this error "an operating system exception was caused by system memory"
I run through the memory diagnostics which takes 30-40 minutes only to get no issues found. it continues to boot and works fine until the next restart and again I see the same error.
I literally just bought this laptop a few weeks ago. I did all dell and windows updates the day I turned it on and it has been fine up until a day or two ago. I am unable to pin point the cause. Anyone else seen this error?
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tazzer615
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9 Posts
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October 15th, 2020 17:00
I sent my laptop in for repair.. they replaced the memory and reinstalled the OS, however that did not fix the issue. They just had me revert my BIOS to 1.2 and viola all better. If you are on BIOS version 1.3 revert it and see if that fixes your issues.
tazzer615
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9 Posts
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November 10th, 2020 03:00
Check your BIOS version before wiping your PC. My issue was definitely due to BIOS version 1.3. Unfortunately support did not find this until after I had wiped everything and reinstalled the OS. I reverted to version 1.2 and the problem went away. Recently my laptop updated back to 1.3 automatically and the error returned. Reverted once again and the error goes away. Also while on version 1.3 my PC would not sleep automatically... apparently there is a problem with BIOS version 1.3 and Windows 10 2004. Everything works on 1.2 so Dell support recommends I stay there.
JackMckenzie
2 Posts
1
October 2nd, 2020 20:00
I came to the forums for the exact same problem, I bought a G7 17 7700 a few weeks ago in Australia and I'm having this exact problem.
Tried to ring Dell and they said they can't help me on weekends.
Bizarre that we're both having this problem, sounds like it's a product fault?
tazzer615
1 Rookie
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9 Posts
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October 3rd, 2020 06:00
I had support in my system for a few hours last night.. they found nothing.. they are having me factory reset it which means they have no idea what's wrong. Did you also upgrade to 32GB RAM?
JackMckenzie
2 Posts
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October 4th, 2020 15:00
That's so strange, I didn't upgrade my RAM, no.
I've tried everything to fix it, not sure what's going on. Sounds like a dud batch.
Stormrage
1 Message
1
October 15th, 2020 11:00
I now have this issue. It started with random reboots when it wanted to and forgetting there was a hard disk, reboots helped it. Recently every reboot it has the operating system exception caused by memory. This happened immediately after the last critical update, but I am unable to find the error in any logs. Anyone have any idea where these would be located?
Diggle
1 Message
1
November 7th, 2020 20:00
me too - since 7th nov. 2020 - its interfering with studies
shamilton84
2 Posts
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November 9th, 2020 19:00
I'm in the same boat since 8th Nov 2020.
Spent over an hour an a half on the phone to tech support, felt like the operator was just guessing their way through. They now want me to back up all my data so that they can do a full os reinstall.
shamilton84
2 Posts
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December 17th, 2020 19:00
I rolled back from 1.5.0 to 1.2.0 - it worked.
jwh
1 Message
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December 19th, 2020 15:00
How does one revert Bios to a previous version?
Mariuszpl
3 Posts
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February 12th, 2021 10:00
Hello. Unfortunately, when I downgrading Bios from version 1.6 to an older version .... the system goes back to version 1.6 after restart. How do I block it? Doesn't work downgoading to 1.3 1..5 How to block system upgrade after reboot? It looks like it was done automatically in Bios. Windows has nothing to do with it
The downgrade bios ends "positiv" but it crashes me with such an error. After the next reboot, Bios goes back to version 1.6
tazzer615
1 Rookie
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9 Posts
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February 12th, 2021 11:00
Just FYI, the problems I had were with BIOS version 1.3... when 1.5 and 1.6 came out the issue was resolved. I have since updgraded to 1.6 and no longer have the system memory issue.
Mariuszpl
3 Posts
2
February 12th, 2021 11:00
Until mid-January everything was fine. Later, the upgrade to version 1.6 ... made me nervous Every system restart ends with an automatic memory scan in the bios ..... I'm running out of patience
SubaR
1 Message
1
February 16th, 2021 14:00
Hi ,
I have the same issue with Dell Inspiron 15 7000 .Contacted the Dell Support team and very friendly team.However still they couldn't solve the issue .BIOS upgraded downgraded and reinstalled Windows. Still same issue.Really frustrating and stressed with my current workload.
Regards,
SubaR
Mariuszpl
3 Posts
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February 28th, 2021 22:00
Hi Subar.
For me, in a way, the bug has been fixed.
I installed again (after installing Bios 1.6) Intel Management Engine Components Installer.
Now, this error does not occur.
But there was a new problem.
The computer always starts up 2 times.
The first time the bios does not start. The second time is normal.
This is less of a problem than the first, but is also annoying.
Give it a try.
Install only after the Bios upgrade