Inspiron 7373 2-in-1, getting frustrated

Question

My laptop has been in the shop twice. It is now 2 years/8 months old. They replaced the hard drive once and the RAM. At their suggestion I’ve replaced the battery. It still does not work. When I try to start the unit I hear the fan and the keyboard lights up, but all I get is a black screen. Today it’s headed back for the third time. What does it take to get Dell to admit this unit is a lemon and replace it? This is beyond ridiculous.

Gmgoss · Accepted Answer

still nothing. Update December 8, 2020 = A DELL-Cares agent setup an onsite service call.

U2CAMEB4ME · Answer

Welcome to the Dell Community @Gmgoss

To better assist you, the members and I would need the exact model number of your laptop?

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

NOTE:

Try holding down the " D " key and power-on.

U2CAMEB4ME · Answer

@Gmgoss

Remove the Base Cover.

Disconnect the Main Battery and Coin-Cell battery.

Then try to power-on.

Inspiron 13 7000 2-in-1 Service Manual:

https://www.dell.com/support/manuals/en-us/inspiron-13-7373-2-in-1-laptop/inspiron-13-7373-servicemanual/procedure?guid=guid-8a602f28-9bdc-40b4-a28a-c58005a8d05e&lang=en-us

Regards,

U2

Gmgoss · Answer

holding the D key gives me the red, green, blue and white screens but no boot up.

U2CAMEB4ME · Answer

@Gmgoss  Look here: https://www.dell.com/community/Latitude/Dell-Engineering-defect-found-on-Latitude-E7240/m-p/7708634#M26558 Regards, U2

nebrasxx · Answer

I have the same issue and tried a lot of things, I do think we should go to social media to convince Dell to admit this really ridicules issue and do something about it

Inspiron

Inspiron 7373 2-in-1, getting frustrated

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