Horrible experience with Dell

Question

I have purchased a New Inspiron 15 5590 Laptop on 24th July'2020. It was supposed to be delivered by 9th August'2020. Then I have been informed it would be delayed on 12th August, after that again it was delayed to 16th August. Now, on 13th August they are saying production is pending due to part shortage. Also, there is no timeline when it will be available or I can choose any other model or 100% refund. Can anyone suggest is this refund the whole amount (including tax)? how much time it will take to get the refund.

Clintlgm · Answer

You need to post in the Customer Care forum they have Dell employees there that may or may not help you. this is a user to user forum and we can't help you.https://www.dell.com/community/Customer-Care/bd-p/Customer-Care?ref=lithium_menu

DELL-Cares · Answer

Hi,

Sorry for not being able to respond to you in time. We're facing an unusual spike in volumes today, and we're only seeing your message now. I'm sorry to know about your order.

Could you provide the registered owner's name via direct message? I'll have it checked right away.

-Susanna

bappa2020 · Answer

Owner name-DHIMAN TALUKDAR

bappa2020 · Answer

Hi Susanna,

Thnx for the info. Then I am not changing my order or changing model or taking refund of my money.

One more query, can yu please what is the expected date of delivery?

Rgds,

bappa

DELL-Cares · Answer

Hi Dhiman,

Thanks for reaching out. Please note that we’re experiencing an overwhelming spike in the number of customers reaching out to us. Therefore, it might take a little longer for us to reply to your message.

Your order is on part shorage and are back end team is trying to release the order by Aug 17th.

-Susanna

DELL-Cares · Answer

Thank you for repling. The estimated delivery date is showing Aug 17th   -Susanna

bappa2020 · Answer

Hello Susanna,    I have still not received my order.   Rgds, Bappa

bappa2020 · Answer

Hi Susanna, Today is 24th August and still I haven't received my order. Plz let me know how much more time do you need to provide a laptop.   Rgds, Bappa

Jdeats · Answer

Hi,

Will share my story with to provide some comfort- you are not the only one.

Just letting you know that you're not the only one. I purchased my Dell Inspirion 5500 on June 6th. Was told would ship in 3 weeks. Contacted Dell two days after purchase to request a change and was told the shipping label had already been printed. Dell had communication issues at the warehouse. I received my laptop 3.5 weeks after ordering it and immediately had issues. The build qaulity on the 2020 Inspirion's seems pretty horrible compared to past years. I think as a company, they are cutting every corner possible.

Note that Dell promises a 30 day return. Just because they shipped late to you doesn't mean you will get any extension on that. Two days after FedEx delivered my laptop I was on the phone with support and they informed me I only had four days left to get the system back to them if I wanted a refund.

This is a heavily moderated forum, so I can't really speak my mind fully, but something should be done.

DELL-Cares · Answer

Hi,  I understand your situation and regret the situation. We are doing everything we can to fulfill the orders. Considering the current situation, this is taking longer.  Kiran J.

Inspiron

Horrible experience with Dell

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