2 Bronze

How do I file a complaint against Dell?

My Inspiron laptop is 6 months old and hasn't worked properly since I purchased it

The Dell technicians are useless.  In fact they have made things worse.  My case was elevated to a higher useless person who suggested I send in my laptop so they can work on it - that's a three week process.  To suggest that is stunning.  I use my laptop for work.  Should I just shut down my business for three weeks

I will NEVER buy another Dell computer again - and I urge anyone who reads this to avoid Dell.  Horrible conputer and horrible customer service.  

And you can't reach anyone in the US.  

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2 Replies
3 Argentum

Re: How do I file a complaint against Dell?

Please explain the problems that you are having with your computer so the community can help.

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4 Beryllium

Re: How do I file a complaint against Dell?

If you can document your history with this notebook,  I would get my credit card provider to assist with a Refund

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Inspiron 13 -7386
Samxung 970 Evo 1TB SSD 2nd SSD 512 GB Hynix

Precision 3440 SFF CTO BASE, VIntel Xeon W-1250 (6 Core, 12M cache, base 3.3GHz, up to 4.7GHz) 16GB 2X8GB DDR4 2666MHz or 2933MHz (2933MHz requires Intel Core i7 or above) UDIMM Non-ECC Memory Windows 10 Pro for Workstations