Hello. I am posting for my friend. He has a Inspiron 15 7000. From the service tag, I found out he has the 7568 version. It has backlit keys. He seems to have somehow broken off his up arrow key. I wanted to ask if it is replaceable. I researched and found some websites seeming to sell replacement keys. Here they are.
The problem is that they both seem to not explain which hinge type it should have. They also don't offer the same hinge types. One has a DC175 and DC 193 hinge while the other has DC, 15, 52, and 53. Their photos also don't seem to match. Here are some photos of the empty key.
What hinge type should the up arrow on this laptop be? Also, where would be the best place to purchase the key? Doe anybody have any experience with those two websites? Also, what is the best method of placing it in? Any help would be appreciated.
The key will either pop back on and stay attached, or either it or the mount is broken -- in which case, replace the keyboard.
Thanks for posting. Apologies that your system is not performing as expected.
Here is information from the Forum and the Dell knowledge base you may find helpful:
If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ