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Kamrul Hassan
6 Indium

I want to get my OS back

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Greetings!

Well I used the OS recovery tool of Dell but it says that "No OS images found for the tag. Though images exist for the product".

So why is that all Dell laptops have OS of Windows in them right?

 

SO guys help me I purchased this laptop Inspirion 5567 so its really expensive and I even payed extra for getting windows.   so if I don't get original OS I am really sad...

 

And I even talked with Microsoft they said that    "Please be advised that Though Microsoft is the one who produces the key itself; the moment Keys are being tagged under a particular manufacturer, the OEM restricts its possession and Microsoft loses its rights on that Key which is why no tools and steps can allow as to get the Product Key. It's the manufacturer's responsibility to have the list or copy of your Windows key as they are the ones who are installing it on a specific device. Please inform them that Microsoft already assisted you with retrieving your Windows key and since it's pre-installed on your device, they do have the capability to override or get the copy of your Windows in order for you to activate Windows. Please ask them to provide the copy of your key. We do not have the capability to produce product keys. Also, Windows is pre-installed on your device, meaning the manufacturer is the only one who has the capability to retrieve it or to override the key for you."

 

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8 Krypton

Re: I want to get my OS back

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The system did not ship with Windows, so Dell cannot provide it.  And OEM licenses require the product key that's embedded on the board when the system is shipped with Windows, so that won't help, either.

You need to purchase a license for Windows.  If you're looking for a free OS to use, there are any number of variants of Linux that are completely free of charge.  Windows however, is not.

 

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8 Krypton

Re: I want to get my OS back

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The license key is embedded in the system board - you can install a Microsoft-obtained copy of Windows 10 on the system and it will activate using the key embedded on the system board.

You can get the ISO and media creation tool here:

https://www.microsoft.com/en-gb/software-download/windows10

If Windows won't activate, was the system purchased from Dell, or a Dell authorized reseller in the US, or from a third party reseller - perhaps outside the US?

 

8 Krypton

Re: I want to get my OS back

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Since you do not say, I will ask.  On a new Win 10 system you have the option to create a Win 10 recovery drive.  That drive will put your system back to factory specs.  The Windows 10 image is created during the process and put on the Recovery drive.

 

 

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

Kamrul Hassan
6 Indium

Re: I want to get my OS back

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Well I tried that process but it won't active itself it wants the product key. I purchased my laptop from a reseller its website is this one: https://ryanscomputers.com/laptop-notebook.html

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Kamrul Hassan
6 Indium

Re: I want to get my OS back

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Well there is nothing like that happened and no process to do it. As only thing it is needed is the activation key outerwise I see no way to active windows.

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8 Krypton

Re: I want to get my OS back

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Go back to the seller and ask them why there is no embedded license key for Windows.

 

8 Krypton

Re: I want to get my OS back

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OK, one, maybe two, more questions.. 

If you go to settings-updates-activation, what does it say near the top of the page.  Has Windows been activated with a digital license linked to your Microsoft account? 

Have you signed into your install with a Microsoft account?

A system should activate as long as you are online.  So it should at least mention a digital license....

Is Activation your primary problem?

If you install Win 10 and it asks for a License Key and the system has been activated prior, just skip that page.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

Kamrul Hassan
6 Indium

Re: I want to get my OS back

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It shows that windows it not activated, if I click on activate it asks for key. And is it possible that anyone can give their Recovery Image Windows or OEM Windows to me so that I can use it if it is possible?

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8 Krypton

Re: I want to get my OS back

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What model of Dell is this?

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Kamrul Hassan
6 Indium

Re: I want to get my OS back

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Its Inspirion 15, 5000 Series, 5567. Its 7th Generation.

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