I already returned mine to Texas. Major design failure. Used Dell since 1995 no problems ever, thousands of computers. I am IT engineering at Intel corporation since 1994. Now all of a sudden the hardware is bad. Intel motherboards and Iris video perfect. What happened to the physical hinge design? Requesting new laptop. 1 month old and opened 15 times.
I understand you are upset but do not post your service tag in the forum for your own safety and security. Also posting in all upper case is yelling and many times will not draw any responses from other users
here is my laptop information. i am in orange county, california irvine. i hope dell will come up with a resolution or else i just wasted $1500 on a new paperweight for 2022. happy new years. this laptop has been replaced 2 times with a new one, now it is back at dell repair for another month to repair. so i am paying for a computer for months without a new laptop! very upset! i have been buying dell computers since 1994 and worked for intel corporation since 1994 and purchased several millions of dollars in dell products for intel corporation. dell laptops & desktops, servers, etc. over the past 15 years. i have never seen an issue like this with past dell laptop designs. i did have several issues with the desktops power supply failures on the optiplex desktops, workstations, and docking station issues with laptop connectivity port failures.
intel senior engineer! 5 defective laptops in 6 months! dell advanced resolution services just returned my 5th laptop. i have been so patient sending back & forth waiting over a month for the system failure!
the latest system was a top end 2in1 system. advanced resolution services replaced the ssd drive, broken defective plastic parts on a $3500 laptop. i waited, and waited, finally the laptop returned, missing screws. the "returned" 2in1 laptop lasted 3 hours, now it has been shipped back again. the system board is fried, the system has pry marks on the case!
already was promised a new upgraded system. see information listed below. now since september 2021 i have been thru 5 defective systems. already has the replacement system i requested, now i am getting run around!
8 months i have over the 5 systems, failed system repairs, etc. have less than had a working system 30 days. highly unacceptable!
intel senior i.t. systems engineer. intel is already been copied on all of the emails. i am not dealing with this anymore.
GO AHEAD AND CANCEL THIS ORDER. I AM VERY DISAPPOINTED WITH YOUR HORRIBLE CUSTOMER SERVICE. I AM TAKING THIS LAPTOP TO MY INTEL I.T. LAB AND WILL REPAIR IT MYSELF. I AM GOING TO BEND OUT THE DENTS ON THE CASE & REPLACE THE SCREEN MYSELF SINCE WE HAVE 2 SCREENS IN STOCK.
AGAIN I AM DISGUSTED WITH YOUR CUSTOMER SERVICE AND AFTER 30 YEARS OF WONDERFUL SERVICE DELL TECHNOLOGIES HAS PROVIDED INTEL CORPORATION, HP, AND MYSELF I THINK YOU SHOULD FIRE SOME OF YOUR CUSTOMER SERVICE STAFF & POLICIES.
I AM SPEAKING TO THE VICE PRESIDENT OF INFORMATION TECHNOLOGY WHO IS A GOOD FRIEND OF MINE AND REPLAYING THE RECORDED CONVERSATION.
THEY ARE DISCUSTED WITH WHAT THEY HEARD AND HOW PETTY DELL IS BEING WITH AN OUTSTANDING LONG TERM CORPORATE & PERSONAL RELATIONSHIP WE HAVE HAD OVER 1 LAPTOP P.C.
30 YEARS AND IT JUST TAKES 1 POOR CUSTOMER RELATIONS MANAGERS DECISION TO RUIN IT!
THIS IS THE FIRST TIME I HAVE EVER HAD A HORRIBLE CUSTOMER RELATIONS EXPERIENCE WITH DELL CORPORATION OVER 30 YEARS.
SCOTT M
SENIOR I.T. SYSTEMS ENGINEER
Sent from Mail for Windows
From: Dell Tech Support Sent: Monday, September 11, 2023 8:58 PM To: Cc: Subject: Dell Support: from
Thank you for your response. We are currently working on your request and will keep you updated via email on any further progress.
Thank you for choosing Dell.
Abhay Dell | Technical Support
Please do not change the subject line of the email
--------------- Original Message --------------- From: Scott M Sent: 9/12/2023 8:47 AM To: technical_support@help.dell.com; Subject: RE: SYSTEM REPLACEMENT - Dell Support: from Amit
SEE WHAT YOU & YOUR MANAGEMENT CAN DO… THANK YOU FOR YOUR HELP AND WONDERFUL TALKING WITH YOU!
SCOTT M
Sent from Mail [go.microsoft.com] for Windows
From: Scott M Sent: Monday, September 11, 2023 8:13 PM To: Dell Tech Support; Scott M Subject: RE: SYSTEM REPLACEMENT - Dell Support: from Amit
<Violations as defined by Dell removed. Read the Forum Code of Conduct. DELL-Admin>
HOW DID THE POLICY CHANGE FROM LAST YEAR WHEN YOU SENT ME AN UPGRADED SYSTEM LAST YEAR DUE TO ALL OF THE “KNOWN HINGE DESIGN FLAWS” WITH YOUR CHEAP SYSTEMS YOU WERE SELLING?
IT WAS RETURNED 3 TIMES AND IT WAS PURCHASED FOR MY SON.
SECONDLY WHY DID DELL SEND ME AN UPDATED SYSTEM FOR ALL OF THE INCONVIENCES AS WELL AS MY LONG STANDING RELATIONSHIP WITH DELL TECHNOLOGIES SINCE 1993?
FOR YOU TO MAKE SUCH AN INSULTING CUSTOMER RELATIONS DECISION OVER 1 LAPTOP COMPUTER AND YET REAP THE BENEFITS OF OUR CORPORATIONS MULTI MILLION DOLLAR PURCHASES OVER THE 30 YEARS OF BUSINESS IS AN INSULT AND HIGHLY UNPROFESSIONAL.
YOUR BEING EMPLOYEED BECAUSE OF INTEL, HP, BROADCOM CORPORATION, AND MANY OTHERS PURCHASING DELL PRODUCTS.
YOUR UNPROFESSIONALISM, POOR NEGOATING SKILLS AND BUILDING A GOOD CUSTOMER BUSINESS RELATIONSHIP IS HIGHLY UNACCEPTABLE! THIS WILL GO AROUND THE CORPORATE LANDSCAPE AND SENIOR MANAGEMENT I PROMISE YOU THIS.
YOU OBVIOUSLY DO NOT KNOW HOW TO NEGOTIATE LARGE CORPORATE RELATIONS! OR EVEN PERSONAL RELATIONS ON A HUMAN LEVEL.
MY COLLUGES ARE APPOLED BY YOUR UNPROFESSIONAL DECISION OVER 1 LAPTOP COMPUTER, AND HIDING BEHIND “POLICY” WHEN LAST YEAR EVERYONE WAS BEYOND PROFESSIONAL AND NICE, UNLIKE YOURSELF AND “YOUR EXECUTIVE DECISIONS, WHICH ARE REDICULOUS”
YOUR NAME IS NOW GOING AROUND AS AN UNPROFESSIONAL BAD APPLE WITH DELL TECHNOLOGIES BECAUSE OF YOUR SO UNPERSONAL AND “TIGHT & DOES NOT KNOW HOW TO NEGOTAITE ATTITUDE” IT HONESTLY SICKENS MYSELF AND SEVERAL OF MY UPPER MANAGEMENT STAFF MEMBERS.
AGAIN, ALL OVER 1 LAPTOP COMPUTER.
IT IS NOT ABOUT THE MONEY, IT IS ABOUT THE PRINCIPAL.
I HOPE DELL GETS TO READ THIS BECAUSE THE I.T. VICE PRESIDENT HAS BEEN CC ON THIS ISSUE HOW YOU HAVE HANDLED MY SITUATION.
ALL I REQUESTED WAS AN INSPIRON 16 PLUS, SAME HARDWARE CONFIGURATION ACCEPT WITH A TOUCH SCREEN DISPLAY. I AM SURPRISED AFTER ALL OF THE ISSUES YOU WILL NOT REPLACE WITH THE EXACT SAME SYSTEM OR EQUIVALENT, BUT WITH A TOUCH SCREEN DISPLAY. EVERYONE I TALKED WITH ARE ON THE SAME PAGE AS MYSELF. IF YOU WANT TO RUIN YOUR REPUTATION OVER A 2 YEAR OLD REFURBISHED LAPTOP THAT IS YOUR PREROGATIVE. THE DAMAGE OVER YOUR CREDIBILITY HAS ALREADY BEEN DONE, AND THOUSANDS OF CLIENTS HAVE SEEN THESE EMAIL THREADS, MP3 RECORDED CALLS ETC. IT WILL BE INTERESTING TO SEE WHAT UNPROFESSIONAL HAVOC YOU HAVE CAUSED. WHAT ELSE DO YOU NEED FROM ME???? DR. SCOTT A MATTHEWS, INTEL SENIOR ENGINEER
scottinoc1
1 Rookie
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14 Posts
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January 7th, 2022 00:00
I already returned mine to Texas. Major design failure. Used Dell since 1995 no problems ever, thousands of computers. I am IT engineering at Intel corporation since 1994. Now all of a sudden the hardware is bad. Intel motherboards and Iris video perfect. What happened to the physical hinge design? Requesting new laptop. 1 month old and opened 15 times.
JOcean
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12.6K Posts
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69.5K Points
0
January 13th, 2022 15:00
I understand you are upset but do not post your service tag in the forum for your own safety and security. Also posting in all upper case is yelling and many times will not draw any responses from other users
scottinoc1
1 Rookie
•
14 Posts
1
January 13th, 2022 15:00
here is my laptop information. i am in orange county, california irvine. i hope dell will come up with a resolution or else i just wasted $1500 on a new paperweight for 2022. happy new years. this laptop has been replaced 2 times with a new one, now it is back at dell repair for another month to repair. so i am paying for a computer for months without a new laptop! very upset! i have been buying dell computers since 1994 and worked for intel corporation since 1994 and purchased several millions of dollars in dell products for intel corporation. dell laptops & desktops, servers, etc. over the past 15 years. i have never seen an issue like this with past dell laptop designs. i did have several issues with the desktops power supply failures on the optiplex desktops, workstations, and docking station issues with laptop connectivity port failures.
(edited)
scottinoc1
1 Rookie
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14 Posts
0
January 27th, 2022 17:00
<Read the Forum Code of Conduct policy which you agreed to when joining. DELL-Admin>
(edited)
scottinoc1
1 Rookie
•
14 Posts
1
April 29th, 2022 20:00
the latest system was a top end 2in1 system. advanced resolution services replaced the ssd drive, broken defective plastic parts on a $3500 laptop. i waited, and waited, finally the laptop returned, missing screws. the "returned" 2in1 laptop lasted 3 hours, now it has been shipped back again. the system board is fried, the system has pry marks on the case!
already was promised a new upgraded system. see information listed below. now since september 2021 i have been thru 5 defective systems. already has the replacement system i requested, now i am getting run around!
8 months i have over the 5 systems, failed system repairs, etc. have less than had a working system 30 days. highly unacceptable!
intel senior i.t. systems engineer. intel is already been copied on all of the emails. i am not dealing with this anymore.
so disappointed!
(edited)
scottinoc1
1 Rookie
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14 Posts
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September 13th, 2023 01:13
RE: VERY DISGUSTED WITH YOUR CUSTOMER RELATIONS!!
GO AHEAD AND CANCEL THIS ORDER. I AM VERY DISAPPOINTED WITH YOUR HORRIBLE CUSTOMER SERVICE. I AM TAKING THIS LAPTOP TO MY INTEL I.T. LAB AND WILL REPAIR IT MYSELF. I AM GOING TO BEND OUT THE DENTS ON THE CASE & REPLACE THE SCREEN MYSELF SINCE WE HAVE 2 SCREENS IN STOCK.
AGAIN I AM DISGUSTED WITH YOUR CUSTOMER SERVICE AND AFTER 30 YEARS OF WONDERFUL SERVICE DELL TECHNOLOGIES HAS PROVIDED INTEL CORPORATION, HP, AND MYSELF I THINK YOU SHOULD FIRE SOME OF YOUR CUSTOMER SERVICE STAFF & POLICIES.
I AM SPEAKING TO THE VICE PRESIDENT OF INFORMATION TECHNOLOGY WHO IS A GOOD FRIEND OF MINE AND REPLAYING THE RECORDED CONVERSATION.
THEY ARE DISCUSTED WITH WHAT THEY HEARD AND HOW PETTY DELL IS BEING WITH AN OUTSTANDING LONG TERM CORPORATE & PERSONAL RELATIONSHIP WE HAVE HAD OVER 1 LAPTOP P.C.
30 YEARS AND IT JUST TAKES 1 POOR CUSTOMER RELATIONS MANAGERS DECISION TO RUIN IT!
THIS IS THE FIRST TIME I HAVE EVER HAD A HORRIBLE CUSTOMER RELATIONS EXPERIENCE WITH DELL CORPORATION OVER 30 YEARS.
SCOTT M
SENIOR I.T. SYSTEMS ENGINEER
Sent from Mail for Windows
From: Dell Tech Support
Sent: Monday, September 11, 2023 8:58 PM
To:
Cc:
Subject: Dell Support: from
Contact Us | Support Library | Download Center | How To Videos | Support Assist | Community Forums
Dear Scott.. M,
Thank you for your response. We are currently working on your request and will keep you updated via email on any further progress.
Thank you for choosing Dell.
Abhay
Dell | Technical Support
Please do not change the subject line of the email
--------------- Original Message ---------------
From: Scott M
Sent: 9/12/2023 8:47 AM
To: technical_support@help.dell.com;
Subject: RE: SYSTEM REPLACEMENT - Dell Support: from Amit
SEE WHAT YOU & YOUR MANAGEMENT CAN DO… THANK YOU FOR YOUR HELP AND WONDERFUL TALKING WITH YOU!
SCOTT M
Sent from Mail [go.microsoft.com] for Windows
From: Scott M
Sent: Monday, September 11, 2023 8:13 PM
To: Dell Tech Support; Scott M
Subject: RE: SYSTEM REPLACEMENT - Dell Support: from Amit