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December 21st, 2021 20:00

Inspiron 15 5510 performance issue

I discovered something odd about the performance of the Inspiron 15 5510 with i5 11300H processor and XM450 GPU. The problem presents when you configure in Ultra performance (other settings present almost the same behavior), when you start the system from shutdown, the performance of the laptop is not consistent and if you use a program like HWinfo64 to see the loading of the processor, you can notice in Cinebench 23 or other burning test software, the processor turbo a few seconds that can go from 22 to 26W, but the rest of the benchmark remains between 10 to 11W. This makes the overall result almost inferior to the Core i5 8250U. To resolve the inconsistency, you can disable the fast startup or restart the system without shutting down. This process make new benchmark or burning test remains between 18 to 26 watts throughout the process and the performance would be around +50% faster than the old Core i5.
In addition to the problem mentioned above, if the system is not restarted or disabled the Fast Startup, when there are heavy reads on the disk, it can lower the performance and also saturate the whole system.
I have contacted Dell service about this issue, but the staff only mentions that, if the system works, it is not a failure, but what I insist is that if the performance is not constant or it is not enough, then the experience would be awful. That is why I ask all the users who have this model if you can verify if the problem is consistent and report to Dell

The test was done from the original OS that came with the laptop and done the recovery and also a newly installed Windows 11. I don´t know if Dell is verifying this issue because the personnel that I talked to seems kind of annoyed by me....

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February 3rd, 2022 09:00

Need to clarify that Dell now authorized a replacement... 

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February 3rd, 2022 05:00

Yes I can confirm this issue.. I have a Inspiron 5510 with i7 11370H and Iris XE GPU. The performance drops significantly when tested with fast startup and without a restart. 

What scores do you get in various benchmarks for your laptop?

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February 3rd, 2022 07:00

We do understand your concern and so we have raised this concern to the internal team for providing an approval for placing the replacement request.
Once the request is raised we will keep you posted with updates. 

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February 3rd, 2022 09:00

Hi. As mine is i5 11300H, the Cinebench score is around 3700 to 3900 when disabling fast startup and around 2200 on system cold boot with fast startup enabled. The performance goes up when you do a warm restart.

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February 5th, 2022 04:00

What I have observed is... The issue is mainly because of thermal throttling, the cpu clock is stuck at 2.7 ghz and power at around 21W , wherein PL2 should actually be 35W. What I said happens for the cinebench score of 4400 after disabling fast start-up. This is way below what i7 11370H can actually achieve. In all the benchmarks, both CPU and iGPU are performed less that expected. I get CPU mark of around 10000 using passmark software.

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February 6th, 2022 10:00

The problem that I posted is worse than thermal throttling. The CPU remains below 12W loading even the temperature allow it. Then throttling temperature is 90C because the absolute temperature that damage the CPU is 100c, but when the CPU is below 12W only gives around 70 to 75C and if the system does not use up the threshold the performance is low.

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