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4 Posts
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497
April 10th, 2020 08:00
Inspiron 15z Touchscreen and password problem
I have an Inspiron 15z. It’s started erratically sensing either touch screen or mousepad input, so badly I can’t even input my password at start up. The pattern on the screen looks almost like raindrops falling on water. Any ideas?
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Steve5705
4 Posts
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April 10th, 2020 09:00
I’ve isolated the problem to the touch screen. The cursor behaves with the mouse. If I place my hand on the screen, the jumping largely stops, and restarts as soon as I lift my hand.
nyc10036
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5.6K Posts
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April 10th, 2020 09:00
run Dell Diagnostics
Steve5705
4 Posts
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April 10th, 2020 09:00
Ok. Thanks. Doesn’t look good...
nyc10036
6 Operator
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5.6K Posts
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April 10th, 2020 09:00
Sounds like a hardware problem.
Try an external keyboard. If you not successful, your laptop is toast.
.
Steve5705
4 Posts
0
April 10th, 2020 09:00
I can’t log into the laptop to run diagnostics. I can’t enter my password. The cursor isn’t stable and the background of the password box stays dark.