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August 17th, 2020 09:00

Inspiron 5379 - Graphical glitches on wake-up/boot-up

Hello,

For the past several days I have had a disconcerting problem with my Inspiron 5379. For the first 10-15 seconds after I start up (from off) or wake up (lifting the lid and logging in) the laptop display has some graphical glitches that often go full screen or just partly for a second with very fine horizontal black and white lines.

This lasts only 10-15 seconds after I log in and then it is completely fine the rest of the time the laptop is in use as long as I do not shutdown or put the lid down and have to log in again.

I have a suspicion this is connected to a Windows update last week, as I recall perhaps Thursday or Friday was when there was an update, and the timeframe lines up with when I recall this problem beginning.

This is not a problem with the LCD screen itself. I have tried updating the graphics driver, Windows tells me it is the most up to date, as does the Dell drivers download page. I have also looked at the BIOS driver, which again is up to date. I cannot rollback the drivers as that button is greyed out under Device Manager > Properties > Drivers.

Hopefully someone can offer some help. Thank you.

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August 18th, 2020 03:00

We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

August 18th, 2020 09:00

I have since replied to the PM's and have been told that they cannot help me and I must ask community members for help here in the forum.

August 22nd, 2020 05:00

Trying again to see if anyone can offer any suggestions with this problem?

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