Inspiron 5590 lid hinge issue

Question

I had purchased the laptop in Dec 2019.

Ever since then, I have heard the hinge making a slight cracking sound. But I never paid much attention to it. However, recently I noticed that the hinge has broken apart.

I contacted Dell support over WhatsApp and they have very comfortably washed off any responsibility towards this. They reviewed the pics I sent and commented that ‘the system does not have a complete cover warranty. Unfortunately, we are unable to help you with the issue.’

I have noticed many similar complaints in the community. Please provide a solution.

megadisc · Answer

hi  you may refer to repair hinge dell 5590  if you want to get your hands dirty    do acccept kudos and acceptance if okay

jdhtyler · Answer

Mine did the same last week Oct 2020.

I managed to fix mine without taking the lap appart.

A bit of a bodge solution involving drilling 2 holes in the aluminium lid and a bit of bent wire to act as a staple to replace the broken black plastic threads were the 2 large head screws where.

If your still stuck message me here or via the private message.

I think this DELL 5590 is a poor case design and the silver back lit keyboard is BAD in low light conditions.

All the best
J

Peter Irudayaraj · Answer

I agree. I too have the same problem now with the lid. Running around to fix the same. didn't expect to break so fast. Just 1+ years old.

Allen Becker · Answer

I purchased 5 Vostro 5590's in December of 2019. 3 of them have failed in the exact same manner, with the hinge mounts failing. It's obviously a design flaw, and customers should be compensated. I've purchased hundreds of Dell latops in my lifetime and I've never seen a model fail so consistently.

RubySolanki · Answer

I also faced same problem. I paid 5818 rupees for it's repair. I am very unhappy with this model.

Ved P · Answer

I am also facing the same issue , my Inspiron 5590  lid hinge (left side) broken. After paying a premium amount to Dell  we are seeing this issue mostly. It's definitely a manufacturing defect . Dell has to take care of this issue.

SG_12345 · Answer

I also faced the similar issue and waiting for resolution. Doubt on DELL product quality

SG_12345 · Answer

May I know whether it is repaired by DELL or any private repair center and how much it cost

Manushree · Answer

Hi, I am facing the same issue! Both the hinges have loosened now and the front DELL screen plastic is broken and coming out. I saw online that the display or the laptop screen is available, and I am doubtful if I have to get the entire screen with the hinge (monitor) replace altogether. I also notice the similar scrubbing of black dirt on the rubber of the hinge. I have the same. Ugh, I like the laptop, just need a sustainable solution for this! If those having gotten the cheaper version sought, please let me know at< Private Email id removed.TOS73>

Manushree · Answer

Hi Rubi, if you managed to do that in India, can you help me with sharing how you got it done? You may email me at < Private Email id removed.TOS73>

Vishal jadhav · Answer

I to have same problem with my laptop dell Inspiron 5590 after 1 yr my led hinges issue started ( Dell is best brand ) it's working should be like a brand dell should look over all problems & issue of led Hinges.i can't open my laptop

Inspiron

Inspiron 5590 lid hinge issue

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