1 Copper

Inspiron 5593 bluetooth suddenly not working

Good day everyone.

I have a problem with my Inspiron 5593, the bluetooth stops working from time to time.  It's running windows 10, all drivers, BIOS and OS updates have been installed but still the problem persists.   Reinstalling the driver would just simply fail and upon checking in the Device Manager it would appear as "Unknown USB Device (Device Descriptor Request Failed)".

I recently had this serviced since it's under warranty, what they did was just reformat (sure enough I lost all my files and programs) and the problem was fixed temporarily and a couple of months later the bluetooth problem happened again.  It's the 4th time this happened in 4 months.

I'm really disappointed with this laptop considering that I chose Dell this time over HP when I made this purchase. I should have stuck with HP, I have an 11 year old HP which until now is not acting up.

Can anyone please suggest a fix for this.  Thanks in advance.