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MysticBat

2 Posts

4056

September 10th, 2019 17:00

Inspiron 7559 won't load windows

I've been using my Inspiron for about 4-5 years now and it worked fine until 5 days ago when I started it up and after 10 seconds of it being on it froze and wouldn't unfreeze so I held down the power button. After that, it turned on and did the same thing so I powered it down again and left it off for a few minutes. When I came I tried to power it up and it kept loading with a black screen and the dell logo and the dots loading in a circle motion and after 10-15 minutes it would show this screen belowfirststartupscreeneditedUSETHISONE.jpg

After that, it showed this one firststartupscreen1.jpg

 After I clicked advanced options it showed this picture belowonstartupscreen2.jpg

 I have tried every option in the picture above except "Use a device" and when I clicked troubleshoot it showed me this picture below 20190910_163456.jpg

 I didn't want to reset until I knew I had to so I clicked advanced options and it showed this. (picture below)20190910_163510.jpg

 I tried everything on this screen except the command prompt, UEFI firmware settings, and system restore options because I don't wanna mess up anything with the command prompt or UEFI settings, and I don't want to system restore until I know I need too. This is as far as I got, after none of those work every time I restart it just repeats this process. 

Please help

1 person also has this problem

fireberd

9 Legend

 • 

33.4K Posts

September 11th, 2019 03:00

I've found, in situations like yours, that either a restore from a disc image backup or a complete reinstall is required. If you did the right thing and have a complete (all partitions) disc image backup to a separate drive then you can easily recover. If you didn't then the reinstall is most likely what will be needed.

MysticBat

2 Posts

September 11th, 2019 17:00

Alright, thanks im going to try that now.

arrebella

1 Rookie

 • 

1 Message

July 30th, 2024 16:06

several years later.. my husband bought this laptop new in 2016 or 2017. I've been using it for some time now, but it started running these newer games very slow. so we got a new solid state hard drive and added more ram. i created a bootable USB with Windows to just start fresh. That seemed to go pretty well, but it wouldn't read the Windows license number from the BIOS. It gave me an error about that towards the end of the boot and said I had 30 days to get a license. A month or two later it starts giving me a lot of blue screen errors. I wiped it again and started over, but I didn't allow Windows to do anymore updates. It ran fine for a few months, but there came a time when I could not play games anymore unless I updated. When I did, it started the blue screen errors again.

I've always preferred ubuntu and never did it because I wasn't sure I would be able to game on it. Turns out you can! Some things act weird, though. I can't play all my games. Some of them I can play for awhile , and they eventually freeze up and I have to do a hard shutdown. I am getting an error on boot that says there is a firmware issue, but according to the Dell website, this version laptop cannot update the bios while on ubuntu.

Until this year, it has been a great laptop. I don't have the money to get a new one right now. Any suggestions on what I can do to make things run smoother? Is the issue just because I updated the hard drive?

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