5 Posts
1
7106
Inspiron G3 17-3779, 1.9.0 bios, startup issues
Dear Community, I tried to contact the support, who seem to have no idea how to deal with this problem so I'm asking here, maybe someone has a solution for me. I installed the new 1.9.0. bios the other week. After the install it didn't want to start for at least 3 minutes. It started loading (with a black screen) , then it restarted. It did it 3 times, after which the laptop finally started loading the operating system. I reinstalled the older 1.8 bios, which did the same, so I insalled the 1.9. version once again. It "couldn't find a hard drive to boot from" so I reinstalled windows as well. Now it boots after 1 restart after a black screen. Every driver is up to date, and the dell support app can't find any issues either. -- Picture of the BIOS logs: https://photos.app.goo.gl/FNx5rXjLfrENSAQs5 -- Any ideas what to do? Thank you in advance, Levente
Lvnte
5 Posts
0
June 26th, 2019 09:00
Quick update,
the 1.10.0 bios update solved the bootup problems for me.
It can be downloaded from here:
https://www.dell.com/support/home/us/en/19/product-support/product/g-series-17-3779-laptop/drivers
Thank you for the support! :Yes:
LexShi
6 Posts
0
May 22nd, 2019 10:00
Hello! All the same. After updating to BIOS 1.9.0. The laptop began to boot from the third time. Black screen, a couple of reboots and only then loaded. Sometimes it starts testing itself. Sometimes a message gets out very quickly: "Me Downgrade - Request MeSpiLock Failed". Rollback to the previous BIOS does nothing.
I know that many have this problem. Please Dell solve it!
DELL G3 15 3579
maxmaxm
1 Message
0
May 22nd, 2019 10:00
Pawel11285
1 Message
0
May 22nd, 2019 10:00
I have the same problems after updating BIOS to 1.9.0.
Stiglitz85
1 Message
0
May 22nd, 2019 11:00
Hi!! Dell G3 3779 Laptop. There was a problem after updating BIOS 1.9.0! When my laptop starts, it restarts several times. Sometimes a message appears: (A7) me FW downgrade - mespilock request failed. Returning bios 1.8.1 did not fix the problem.
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
May 22nd, 2019 12:00
Thank you for your message. I will be glad to have this escalated.
Was the BIOS updated from version 1.8.1 to 1.9.0 or from an older version?
Does the BIOS version in the OS & in BIOS match?
If the system does not boot try BIOS recovery by following this link & check if the issue persists.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
Aniskin86
1 Message
0
May 23rd, 2019 23:00
Lvnte
5 Posts
0
May 24th, 2019 03:00
Dear SreejithR,
Yes, I can confitm that the bios was updated form 1.8.1 to 1.9.0.
The bios number did match the last time I checked, so it wasn't a faulty upgrade.
I tried your bios recovery, but it didn't help either.
I will contact you in private with the required deltails in a minute, I hope we can work out a solution.
Best regards,
Levente
LexShi
6 Posts
0
May 24th, 2019 12:00
This problem is still relevant.
gito87
1 Message
0
May 24th, 2019 21:00
I just bought G3 3579 last week..after installing all drivers and updating bios to 1.9, the same problem happens when my laptop cannot start normally..it requires 2-3 times restart without passing initial dell screen before it can boot to windows.
Please give solution..since this is a new laptop..I don't expect this kind of problem when buying a new laptop.
SpottySword
1 Message
0
May 25th, 2019 10:00
Identical problem, sometimes starts immediately, sometimes from the second time, the same dark screen. Recently, a window started popping up, unfortunately I didn’t have time to take a picture of the screen, something about initiating a BIOS.
I regret that the terrible bios was updated on 1.9.0, buggy to the horror!
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
May 27th, 2019 09:00
I have escalated this issue to the product team. They are working on this.
I am afraid, I do not have an ETA on this yet. I am working with the team for an ETA.
LexShi
6 Posts
0
May 27th, 2019 10:00
Thank! We are waiting for a solution to the problem.
Lvnte
5 Posts
0
June 3rd, 2019 22:00
We are waiting for a solution to the problem??!!!!
LexShi
6 Posts
1
June 3rd, 2019 23:00
Yes! The problem has not been solved yet. I would like to know about when it is planned to release a new BIOS with the solution of this problem. To know wait or carry laptop in service.