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May 9th, 2021 21:00

Inspiron I3 bluetooth audio issues

I have a Sony WH-CH510 bluetooth headset connected to my Inspiron I3-5378 with Win 10. When I play videos or audio media, the sound starts off clear at first but gets real patchy soon after. The off-time can occasionally extend to a full 4-5 seconds gap. I've tried multiple attempts at using troubleshooter / disconnecting and re-pairing the headset / restart but nothing seems to work. My other BT device (a JBL Flip4) also has the same problem. Not sure if this has been solved before, what am I missing?

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May 9th, 2021 21:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

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January 25th, 2022 07:00

I have the same issue with my Inspiron 7773 - I have Sennheiser HD 4.40 and Sony WH-1000XM4 - both exhibit same behavior as described in topic opener.

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