Irresponsible customer service

Question

Have bought Inspiron 5590 on oct 2019 . In Aug 2020 it was started troubling the issue. After multiple call to technical support, it’s been informed that it’s keyboard issue and technician will visit and replace the keyboard. After one month the technician visited and replacing the keyboard, while in the process the laptop stopped working it’s not even charging. Based on this the new complaint raised on sept 27th and informed that it can be done within 2 days. From then am seeing each 2 days am getting mail saying unavailability of spare parts and extending the deadline. Have contacted the escalation team but no use and saw worst experience. Since have only one laptop which I use for my business purpose it’s loss for my business. Am still worried how long will it take as there is no clarity. Can some one please help me regarding this

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

kvidya · Answer

Not sure what action took here. I didn't get any tentative date for resolution Very disappointed service and regret my decision on buying Dell laptop.

Inspiron

Irresponsible customer service

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