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February 12th, 2020 07:00
Is there anyone else willing to help?
As of now no one can understand how to fix support assist issue or remote assist. Ive been helped by countless people. No one could fully help me. Is there anyone else willing to “step up to the plate” to help me? Please let me know?
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DELL-Cares
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February 12th, 2020 07:00
We have replied to you via Private note. Do get back to us on private note so that we can assist you further.
-Supriya
Martinez275
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February 12th, 2020 07:00
Well the first step is that someone has to fix remote assist. Ive never had as much trouble with remote assist as now. Other instances of remote assist Ive been helped with other manufacturers such as toshiba etc, have been more successful than what Ive received from dell. This is a crucial step that needs to be fixed.
LSUFAN51
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February 12th, 2020 08:00
You replied to DELL-Cares via private note?
Also, you ran Dell Off Line Diagnostic to check the hard drive and other hardware within system? Please keep in mind, a failing hard drive will slow down or freeze your computer. It will soon cause your system to eventually not boot into windows.
ePSA Pre-boot System Assessment (Official Dell Tech Support)
https://youtu.be/qeHNSxW7VSM