Laptop hibernates automatically at 3%

I have the Inspiron 14 5402 and it automatically hibernates when there is 3% left and then I have to turn the laptop on again and it'll run until it hits 0%. It's just frustrating because I'll be in the middle of an online call or in class and I'll be dropped from the call.

I went to Control Panel - Hardware and Sound - Power Options - changed plan settings - advanced settings and I couldn't change critical battery action to 'do nothing' on battery. Does this mean I can't stop my laptop from automatically going into hibernate mode at 3%? I previously had an Asus that didn't have this problem. Not sure if it's a new setting for all PC laptops or if it's just a Dell setting.