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1747
February 13th, 2020 12:00
My DVD-ROM drive (TSSTcorp) is not working
Inspiron 17R 5721
Service tag:
Express Service Code:
My CD-ROM drive is not working.
DVD Name TSSTcorp DVD+-RW SU-208CB
DVD Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS (10.0.18362.1, 169.00 KB (173,056 bytes), 3/18/2019 9:43 PM)
Microsoft Windows 10 Home Version 10.0.18362 Build 18362
Processor Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 4/18/2013
SMBIOS Version 2.7
Other information.
I put a DVD in the drive, you can hear it spin up but nothing shows on the screen then it stops spinning.
My DVD does not show up as a drive anymore.
I upgraded from Windows 7 to Windows 10 Home last year. Is this is the problem?
I have not used the DVD for several months.
System Information under problems devices reads: Error code 39 for this device.
I have tried to update the DVD driver but Windows tells me I have the latest driver.
Thank you.
Mary G
6 Operator
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20.1K Posts
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February 13th, 2020 13:00
What is on the dvd? Windows 10 Media Player cannot show video on a dvd. You have to add a video player app for dvd videos. Put in a cd with some files on it to test.
Milton0650
4 Posts
0
February 16th, 2020 10:00
There are data files and programs on the CD. I have used this CD before. I think the problem maybe do to upgrading from Windows 7 to Windows 10.