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July 28th, 2018 07:00
Ownership and product registration
I am having a blue screen error with error code : CRITICAL PROCESS DIED, system restore and startup repair dont work and I can not start the laptop and work on windows.
I have purchased the brand new laptop from AMAZON INDIA and found the warranty registered with dell USA,I filled the registration form to register it with dell india. It has been 15 days, the site says it takes only 10 days.How do i know the status of my registration? How much longer would it take?
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ejn63
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July 28th, 2018 07:00
In order to transfer a system:
1. The system must be sold in India -- if the model is not on Dell India's website, it won't transfer.
2. You must register the system -- this sounds like it may have come from a third party Amazon site - in which case, contact the seller.
3. The warranty must be upgraded to onsite service (the basic 12 month depot warranty will not transfer internationally).
Mary G
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July 28th, 2018 08:00
Try to return it for refund and ask about the US registration. You might not have bought it directly from Amazon. Amazon is a marketplace like Ebay now with many diff sellers. See what the seller's return policy is. Check the listing.
See this info for registering computers bought from Amazon-- https://www.dell.com/support/article/us/en/19/sln143036/ownership-transfer-and-retail-registration-guide?lang=en#Ownership_Transfer_amazon
All of this refers to US purchases. Contact Dell India for more help.