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May 1st, 2018 09:00
Pre-boot assessment error 2000-0332, Inspiron 7720
Been having computer hanging issues recently on my Inspiron 5720 ST 2608DT1.
Tried blowing out dust and checking heat, but it just stops or locks up at relatively unpredictable places. Running Dell's ePSA pre-boot Assessment, I get error code 2000-0332 validation 125649 video memory integrity test discrepancy, indicating an issue with the video card memory. I already have newest drivers and BIOS A19 (from 2014, but newest available), and get same error when i repeat the test. Does this mean that the internal video card on the motherboard is dead? Is there any way to disable it an use the integrated Intel video? I tried Fn F7 and that does not seem to do anything.
ejn63
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May 1st, 2018 09:00
The GPU is indeed dying -- on this model, it's not an either-or - if the board has a discrete GPU, the on-CPU one is disabled - you can't use it. You'd need to replace the board -- and on a system that's 5-6+ years old, it may be better to consider a replacement system.