Recover Tool - How to get back original windows?

Question

Dell Inspiron 5559.

After doing a system reset, the laptop keep loop at the final setup (where you choose the language, etc).

After some troubleshooting, I ended up creating a system restore and recovery flash drive and seemed to successfully apply.

Now the laptop boots into windows. HOWEVER, after the initial logon screen-- which I am unable to actually logon since it automatically uses ADMINISTRATOR, I am placed in an odd-looking windows desktop.

"prelogindell.jpg" " after restart, system automatically logs on as Administrator. i am not prompted at all for pw. In th blurred background i an see the original desktop background.

"aftera-auto-logon1.jpg": after the automatic logon as administrator, the desktop is not what's expected.

Any ideas? I'm certainly struggling here and cannot buy a new laptop.

windows auto logon as Administratorafter the auto-logon, unexpected windows desktop

XPS_Man · Accepted Answer

Press Shift + F10

It will open command prompt

Now > type following commands

Diskpart

Select disk 0

Clean

Exit

Click on Refresh and you will have only one unallocated space

select that and hit next

Casis · Answer

OP here.  My system is out of warranty, so I am hoping for help from the user community

XPS_Man · Answer

This is known Bug with Older Dell images

machine goes to an administrator account by itself.

If you have a flash drive, please create a bootable USB using Microsoft media creation tool

https://www.microsoft.com/en-in/software-download/windows10

Run the tool and choose create installation media for another PC

Choose USB and it will download a clean microsoft image and copy it to flash drive.

Boot from this USB from F12

In the screen where you select Drive to install windows, Delete all the partitions

Once you only have an "Unallocated space" select it and hit next.

Casis · Answer

Thank you @XPS_Man . I think I bought my laptop in around 2017. I have not tried the create tool yet, but went to the site and see:

"Create Windows 10 installation media
To get started, you will first need to have a licence to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below."

1. Since Windows 10 was installed on my laptop when I bought it, does it necessarily mean that I have a license? Where do I find my license number?

2. Do I run this tool from the problem laptop, or from a different one?

Thanks.

XPS_Man · Answer

You don't need windows 10 Licence if the machine was purchased with windows 10, Product Key is hardcoded on motherboard.   You can run the tool from any computer running windows 10

XPS_Man · Answer

yes Choose SAN DISK

Choose next >. install Now >. Accept Licence

If it asks for a product key , choose " I don't have a product Key"

Click on CUSTOM instalaltion

Delete all petitions

Choose unallocated space and next

Casis · Answer

I created the USB media. When I restart the problem laptop and hit F12, the options are:

UEFI BOOT:

Windows Boot Manager

UEFI: LITEON LCH-128V2S-11 2.5 7mm 128GB, Partition 1

UEFI: SanDisk, Partition 1

OTHER OPTIONS:

BIOS Setup

BIOS Flash Update

Diagnostics

Change Boot Mode Settings

Should I choose UEFI: SanDisk, Partition 1?

I don't want to make things worse

Casis · Answer

Thanks. Working on 'Creating Windows 10 media' from a working laptop, & copying to a usb flash drive .  Will update when done.  Incidentally, on the 'bad' laptop, when I go to Settings | Update & Security | Activation, the product key xxxxx says 'the product key you entered xxx can't be used on this copy of windows'.

Casis · Answer

fyi

Casis · Answer

So many thanks!

Inspiron

Recover Tool - How to get back original windows?

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