2 Intern
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42 Posts
0
315
March 13th, 2021 21:00
Right to information
I have got a battery failure in my system which is now a month old.
Dell has confirmed for replacement which is fine by me.
But, I have't got any details regarding the
battery serial number and PPID through which I can verify on receiving the battery, that it is the same one which the DELL intended to send for replacement.
Neither they have provided the infromation that the battery dispatched is a
completely new one or refurbhished one.
Nor they provide me with name of the technician which they intend to send neither can I access such information online.
When I asked Dell Senior Escalation team regarding this they told me that "
We regret as we will not be able to share Dell part number/Serial number as this is internal to Dell and Dell use only".
Is it normal?
I think I have the right to know these details but these guys aren't ready to disclose those details.
No Events found!
Mayank-Yadav
2 Intern
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42 Posts
0
March 17th, 2021 00:00
Update: Now I have received a mail from advanced resolution team that they will share the detail to me.
Moral: When you escalate the issue to higher level authorities, then only you are gievn the service, the way it should be provided
Mayank-Yadav
2 Intern
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42 Posts
0
March 17th, 2021 03:00
No, it is not fine. We customers must be made aware of the part numbers sent for replacement and the technician will replace the battery at my place.
megadisc
2 Intern
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291 Posts
0
March 17th, 2021 01:00
yes it's normal
as long as under warranty , you;ll be fine
is techinician going to replace ? or u have to DIY urself /