Screen is stuck and laptop does not start

Welcome to the Dell Community  @andral_20 

To better assist you, the members and I would need the exact model number of your laptop/desktop???

1. Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563

2. Go into your BIOS.

Power-on the system and start tapping the F2 key to enter System Setup.

3. In Windows:

Hold down the” Windows “key and tap the “R “key.

Then type msinfo32 and hit enter.

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!