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November 14th, 2021 00:00

Unable to install Intel Thunderbolt Controller Driver

Hello,

I have been trying to install Intel Thunderbolt Controller Driver with no luck as the installation fails with error code 0x80070643 - Fatal error during installation. I've tried installing it by extracting separately and also running is an admin, but still no luck.

Below is the log file from the installation:

[675C:4A34][2021-11-14T12:50:11]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19044: Service Pack 0), path: C:\WINDOWS\Temp\{6CABF6E2-3091-47CB-A561-97A7B1D45090}\.cr\Thunderbolt(TM) Software Installer.exe
[675C:4A34][2021-11-14T12:50:11]i000: Initializing string variable 'InstallTcc' to value 'yes'
[675C:4A34][2021-11-14T12:50:11]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\Thunderbolt(TM) Software Installer.exe" -burn.filehandle.attached=552 -burn.filehandle.self=616 /install InstallTcc=no /log C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0.tmp'
[675C:4A34][2021-11-14T12:50:11]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\Dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\Thunderbolt(TM) Software Installer.exe'
[675C:4A34][2021-11-14T12:50:11]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\ProgramData\Dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\'
[675C:4A34][2021-11-14T12:50:11]i000: Setting string variable 'WixBundleLog' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0.tmp'
[675C:4A34][2021-11-14T12:50:11]i052: Condition 'VersionNT64 AND VersionNT >= v10.0' evaluates to true.
[675C:4A34][2021-11-14T12:50:11]i000: Setting string variable 'WixBundleName' to value 'Thunderbolt™ Software'
[675C:4A34][2021-11-14T12:50:11]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel(R) Corporation'
[675C:08D0][2021-11-14T12:50:11]i000: Setting string variable 'InstallTcc' to value 'no'
[675C:08D0][2021-11-14T12:50:11]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[675C:08D0][2021-11-14T12:50:12]i000: Setting version variable 'WixBundleFileVersion' to value '1.47.0.0'
[675C:4A34][2021-11-14T12:50:12]i100: Detect begin, 4 packages
[675C:4A34][2021-11-14T12:50:12]i101: Detected package: InstallPreconditionsChecker.exe, state: Absent, cached: None
[675C:4A34][2021-11-14T12:50:12]i101: Detected package: LegacyUninstaller.exe, state: Absent, cached: None
[675C:4A34][2021-11-14T12:50:12]i101: Detected package: dch_setup.msi, state: Absent, cached: None
[675C:4A34][2021-11-14T12:50:12]i101: Detected package: TbtLegacyPlug.msi, state: Absent, cached: Complete
[675C:4A34][2021-11-14T12:50:12]i199: Detect complete, result: 0x0
[675C:08D0][2021-11-14T12:50:13]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[675C:4A34][2021-11-14T12:50:13]i200: Plan begin, 4 packages, action: Install
[675C:4A34][2021-11-14T12:50:13]i052: Condition 'NOT Installed' evaluates to true.
[675C:4A34][2021-11-14T12:50:13]w321: Skipping dependency registration on package with no dependency providers: InstallPreconditionsChecker.exe
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_000_InstallPreconditionsChecker.exe.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleRollbackLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_000_InstallPreconditionsChecker.exe_rollback.tmp'
[675C:4A34][2021-11-14T12:50:13]i052: Condition 'NOT Installed' evaluates to true.
[675C:4A34][2021-11-14T12:50:13]w321: Skipping dependency registration on package with no dependency providers: LegacyUninstaller.exe
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_001_LegacyUninstaller.exe.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleRollbackLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_001_LegacyUninstaller.exe_rollback.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleRollbackLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_002_dch_setup.msi_rollback.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_002_dch_setup.msi.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleRollbackLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_003_TbtLegacyPlug.msi_rollback.tmp'
[675C:4A34][2021-11-14T12:50:13]i000: Setting string variable 'WixBundleLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\DUPLogDir\DUP39C0_003_TbtLegacyPlug.msi.tmp'
[675C:4A34][2021-11-14T12:50:13]i201: Planned package: InstallPreconditionsChecker.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[675C:4A34][2021-11-14T12:50:13]i201: Planned package: LegacyUninstaller.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[675C:4A34][2021-11-14T12:50:13]i201: Planned package: dch_setup.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[675C:4A34][2021-11-14T12:50:13]i201: Planned package: TbtLegacyPlug.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[675C:4A34][2021-11-14T12:50:13]i299: Plan complete, result: 0x0
[675C:4A34][2021-11-14T12:50:13]i300: Apply begin
[675C:4A34][2021-11-14T12:50:13]i010: Launching elevated engine process.
[675C:4A34][2021-11-14T12:50:13]i011: Launched elevated engine process.
[675C:4A34][2021-11-14T12:50:13]i012: Connected to elevated engine.
[34F0:0664][2021-11-14T12:50:13]i358: Pausing automatic updates.
[34F0:0664][2021-11-14T12:50:13]i359: Paused automatic updates.
[34F0:0664][2021-11-14T12:50:13]i360: Creating a system restore point.
[34F0:0664][2021-11-14T12:50:13]w363: Could not create system restore point, error: 0x80070422. Continuing...
[34F0:0664][2021-11-14T12:50:13]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, options: 0x7, disable resume: No
[34F0:0664][2021-11-14T12:50:13]i000: Caching bundle from: 'C:\WINDOWS\Temp\{62738A4C-47B8-4664-A76E-2700047F8B70}\.be\TbtDchInstallerNotSigned.exe' to: 'C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\TbtDchInstallerNotSigned.exe'
[34F0:0664][2021-11-14T12:50:13]i320: Registering bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, version: 1.47.0.0
[34F0:0664][2021-11-14T12:50:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: Active, restart initiated: No, disable resume: No
[34F0:3D50][2021-11-14T12:50:13]i305: Verified acquired payload: InstallPreconditionsChecker.exe at path: C:\ProgramData\Package Cache\.unverified\InstallPreconditionsChecker.exe, moving to: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe.
[34F0:3D50][2021-11-14T12:50:13]i305: Verified acquired payload: LegacyUninstaller.exe at path: C:\ProgramData\Package Cache\.unverified\LegacyUninstaller.exe, moving to: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe.
[34F0:3D50][2021-11-14T12:50:14]i305: Verified acquired payload: dch_setup.msi at path: C:\ProgramData\Package Cache\.unverified\dch_setup.msi, moving to: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi.
[34F0:3D50][2021-11-14T12:50:14]i304: Verified existing payload: TbtLegacyPlug.msi at path: C:\ProgramData\Package Cache\{488D2737-A8BE-4F2A-8A9B-AEFF2DB8833F}v18.0.0.0\TbtLegacyPlug.msi.
[34F0:0664][2021-11-14T12:50:14]i301: Applying execute package: InstallPreconditionsChecker.exe, action: Install, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe" 1.47.0.0'
[675C:4A34][2021-11-14T12:50:14]i319: Applied execute package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[34F0:0664][2021-11-14T12:50:14]i301: Applying execute package: LegacyUninstaller.exe, action: Install, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[675C:4A34][2021-11-14T12:50:14]i319: Applied execute package: LegacyUninstaller.exe, result: 0x0, restart: None
[34F0:0664][2021-11-14T12:50:14]i323: Registering package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, version: 1.47.0.0, package: dch_setup.msi
[34F0:0664][2021-11-14T12:50:14]i301: Applying execute package: dch_setup.msi, action: Install, path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALL_TCC="no" WIXBUNDLEORIGINALSOURCE="C:\ProgramData\Dell\drivers\a2049fdf-8a3e-41f6-bf08-0e207276d0b8\Thunderbolt(TM) Software Installer.exe"'
[34F0:0664][2021-11-14T12:50:16]e000: Error 0x80070643: Failed to install MSI package.
[34F0:0664][2021-11-14T12:50:16]e000: Error 0x80070643: Failed to execute MSI package.
[675C:4A34][2021-11-14T12:50:16]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[675C:4A34][2021-11-14T12:50:16]i319: Applied execute package: dch_setup.msi, result: 0x80070643, restart: None
[675C:4A34][2021-11-14T12:50:16]e000: Error 0x80070643: Failed to execute MSI package.
[34F0:0664][2021-11-14T12:50:16]i318: Skipped rollback of package: dch_setup.msi, action: Uninstall, already: Absent
[675C:4A34][2021-11-14T12:50:16]i319: Applied rollback package: dch_setup.msi, result: 0x0, restart: None
[34F0:0664][2021-11-14T12:50:16]i329: Removed package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, package: dch_setup.msi
[34F0:0664][2021-11-14T12:50:16]i351: Removing cached package: dch_setup.msi, from path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\
[34F0:0664][2021-11-14T12:50:16]i301: Applying rollback package: LegacyUninstaller.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[675C:4A34][2021-11-14T12:50:16]i319: Applied rollback package: LegacyUninstaller.exe, result: 0x0, restart: None
[34F0:0664][2021-11-14T12:50:16]i351: Removing cached package: LegacyUninstaller.exe, from path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\
[34F0:0664][2021-11-14T12:50:16]i301: Applying rollback package: InstallPreconditionsChecker.exe, action: Uninstall, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe"'
[675C:4A34][2021-11-14T12:50:16]i319: Applied rollback package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[34F0:0664][2021-11-14T12:50:16]i351: Removing cached package: InstallPreconditionsChecker.exe, from path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\
[34F0:0664][2021-11-14T12:50:16]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart: None, disable resume: No
[34F0:0664][2021-11-14T12:50:16]i330: Removed bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}
[34F0:0664][2021-11-14T12:50:16]i352: Removing cached bundle: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, from path: C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\
[34F0:0664][2021-11-14T12:50:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart initiated: No, disable resume: No
[675C:4A34][2021-11-14T12:50:16]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

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