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2 Posts
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18005
June 25th, 2019 18:00
WD15 Dock Mouse and Keyboard Lag
I recently acquired a Dell WD15 USB-C dock and am trying to use it with my MSI GS63VR 7RF to make it easier to switch between it and my work computer. The dock works great for extending to my monitor, however I'm getting a lot of lag issues with the mouse and keyboard. The mouse will lag for a second or 2 and basically "skip" across the screen. The keyboard will sometimes not register keystrokes, or will repeat the last keystroke 15-20 times.
I've tried the following with no luck:
- Connecting m+kb directly to the WD15 dock
- Connecting m+kb to USB hub then the WD15 dock
- Updated thunderbolt drivers on my MSI laptop (along with several other drivers)
- Use a 180W power adapter instead of the standard 130W that came with the WD15
- Using Displayport and HDMI, no difference
Has anyone else had success using this dock with non-Dell computers or know what might be causing these issues with the mouse and keyboard?
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AmazingName
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2 Posts
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June 25th, 2019 22:00
I believe I have identified the problem. For some reason, the WD15 dock did not like me using the two rear USB 2.0 ports for my keyboard, and the rear USB 3.0 port for my mouse. When disconnecting the keyboard, the mouse worked fine. I now have the keyboard connected to a USB hub, and that hub connected to one of the rear USB 2.0 ports, and the mouse connected to the other USB 2.0 port. This appears to be working with no lag on either the keyboard or mouse.
Hope this helps someone possibly running into the same issue.
si.supportcontracts
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August 7th, 2019 03:00
JJVillani
3 Posts
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July 22nd, 2021 09:00
I am having the exact same issue with a WD19S dock. I appreciate what you discovered and I am going to try it. However, it hardly seems like a adequate solution for the future, rather a work around. I think Dell needs to investigate the issue, it has apparently been happening since the WD15. What say you Dell technicians?
masterfrmmo88
1 Message
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January 5th, 2022 16:00
Same issue as well. I haven't tried changing the ports like OP mentioned, I'm just hard-wiring my USB KM switch directly to the laptop. But I agree Dell really needs to look into a fix for this. Currently, the only "official" solution appears to be to make sure all drivers are up to date. Did that and the problem got ten times worse; instead of losing the keyboard every couple of minutes before the update, now the keyboard drops out every ten seconds or so. I have had so many issues with Dell docks, if it weren't employer-issued, I'd chuck this thing.
GumbySauce
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8 Posts
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August 14th, 2022 17:00
I am having a similar problem with Latitude 5520 Laptops and Dell WD19S usb-c docks.
If i use the 3 usb ports in the dock (i am using 1 basic wired keyboard, one basic wired mouse and a Jabra wired headset), i get lag/temporary hanging of all 3 usb connected devices intermittently. I can 100% reproduce the error by opening the Teams app or the Dxdiag app.
Removing one of the usb devices from the dock and plugging it into the laptop directly, fixes the error.
I have 20+ of these things so a proper fix from Dell would be appreciated. I will try a usb powered hub but that's not a real solution.
Nigel_f
1 Message
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September 20th, 2022 02:00
As @JJVillani said, I am not sure why this is marked as resolved, the solution is a work around and not a resolution.
I have the same problem. I have a new Latitude 7320 and cannot get the USB ports to work without lag on various docks. Mouse, keyboard, camera and headsets are all affected. My previous Latitude 7290 worked perfectly. The single onboard USB port works fine, but all the ports on the dock (front and rear) do not. I currently have a TB16, but had the same problem with a WD19 and a third party Thunderbolt dock. I believe it must be an issue with the Laptop Thunderbolt ports (both have the same issue). We need Dell to resolve this.
Anonymous
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274.2K Posts
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June 9th, 2023 02:00
WD15 Dock mouse/keyboard lag may be caused by insufficient power supply from the dock or outdated firmware/drivers. Check power supply and update firmware/drivers.
JJVillani
3 Posts
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June 9th, 2023 04:00
It has been so long I can't even tell you if this got resolved through an update or the way I have the dock configured. However, I have not had the issue in almost 2 years. Also, we have always been using the power supply that was shipped with the dock, which I assume Dell deems adequate.
robo66
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January 16th, 2024 11:41
WD22TB4 Same issue, totally pointless having the dock if you cannot even use a keyboard or mouse! 2024 and we get the same laggy performance we got on the 90's. New i7 laptop and windows is no faster than it was then either. At lease then you could type and use a mouse. Simply ridiculous. Had HP laptop before without these problems. Never ever buy Dell there support is awful, at least 4 years people been complaining about their dock and still no different.
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