Week Old Inspiron 15 keyboard back light not working

Question

Just got my laptop a week ago and the keyboard illumination has become intermittent.

If I press on the bottom of laptop it goes out.

My question is, can I return it and buy a new one or do I have to send it in for repairs?

Tony_Reo · Accepted Answer

I was feeling adventurous so I took a look at the laptop. I re-seated the ribbon cable, re-locked the connector and all is well now. Thanks to all.

ejn63 · Answer

If the system was purchased new, direct from Dell, you can request a replacement system or a refund within 30 days after shipment.

If it was refurbished, the period is shorter.

If it was purchased anywhere else, you will need to contact your seller.

ejn63 · Answer

Start with technical support. If they can't solve the problem, insist on a refund or replacement.

One other thing to consider: a refund and then a new order restarts the 30 day clock; replacement will not.

Tony_Reo · Answer

I bought it new directly from Dell and received it last week.

roybhiv · Answer

i can not on the backlit lights in my dell inspiron 15 3520 series.

Inspiron