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Wired / Wireless Internet Speed Problems - Dell G3
Just purchased a dell G3 3579. My internet speeds are good but not as good as I have had in the past with desktops and other notebooks.
I have a laptop and my internet speed is slower than my wives by a lot. Even when mine is connected (wired) and hers is wireless.
Setup: Modem Netgear CM500V Router Netgear Wireless N Router MOdel TL-WR940N (Nighthawk)
PC: Dell G3 laptop (drivers updated) Wifi - 22mbps down (google speed test) and speedtest.net Wired - Internet Explorer - 70 down, Firefox 66 down, and chrome 22 down.
All processes and other programs have been closed out on my pc. I have restarted and checked drivers.
Wife - Macbook (2012/2013) (wireless connection) Her speed - 200Mbps down (google internet speed test) - with Chrome browser.
Any suggestions.....
I know for sure my Dell G3 should at least be getting similar if not better speeds than her laptop when connected through ethernet. Also, does anyone have a link or model # to upgrade the internet wifi adapter to a better one I know they are pretty cheap?
JOcean
7 Technologist
7 Technologist
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12.1K Posts
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March 25th, 2019 13:00
First question is did you uninstall and disable Smartbyte? You have to disable it as well as it will auto download.
https://www.dell.com/community/Inspiron/How-can-I-block-SmartByte-on-my-laptop-7567/td-p/6109192
Fuzz459
2 Posts
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March 25th, 2019 13:00
Did not. Never knew anything about this.
Saltgrass
3 Apprentice
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4.3K Posts
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March 25th, 2019 14:00
When you are looking around, could you also let us know which version of your Wi-Fi adapter is being used on that system? There may be a newer version of those drivers in case it might help. It does make a difference if you have an Intel 9560, 9461 or 9462...
The Smartbyte situation has caused problems for many folks. The Rivet Networks rep told me there was supposed to be a user interface for Smartbyte you could start by running smartbyte.exe. The software is there to manage you bandwidth,so there may be a chance it is limiting your bandwidth on one specific application and you just aren't seeing the full speed during your tests. I probably need to install it on my 7567 again and see if I can find the user interface and test.
If you look at the link speeds for your connection, what does it show in Settings-Network-view network properties for the Wi-Fi and/or Ethernet connections?
phtran
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September 16th, 2019 21:00
raknarrok
1 Message
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August 22nd, 2020 05:00
Thank you so much, that worked for me. uninstall the SmartByte works fine on my laptop and the Upload is now working properly.