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4 Posts
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603
February 24th, 2023 15:00
battery temporarily disabled error on startup
Inspiron 7746
Hi
I have the Battery temporarily disabled message on the Bios. I have searched the problem here and it seems a lot of people have reported the problem but no solution posted.
for info i have a new genuine Dell battery installed.
Today my laptop wouldn't power on although i know that it had a charge on it yesterday when i shut down. I plugged in the AC adaptor and it took me straight to the Bios where the message next to battery health stated battery temporarily suspended.
on googling this problem i see this is a known issue but i'm unable to find a solution for it. i've read it could be a mother board issue, i hope this is not true as my laptop is out of warranty.
please advise what the solution is if known.
as i said the battery is new so not the problem.
thanks
MarcP2411
4 Posts
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February 24th, 2023 15:00
further info above. i'm only able to use my laptop using the AC adaptor. the battery status is showing 100% but it's not charging. the laptop turns off if i pull the adaptor out.
MarcP2411
4 Posts
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February 24th, 2023 15:00
Hi ejn63
yes the system does identify the ac adaptor correctly. i have enabled alert if faulty on the Bios and no alerts
ejn63
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February 24th, 2023 15:00
Does the system correctly identify the AC adapter (F2 at powerup to check), or does it show unknown?
ejn63
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February 24th, 2023 16:00
Contact the battery seller for a replacement under whatever warranty they provided.
MarcP2411
4 Posts
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March 3rd, 2023 06:00
if the battery is not the problem what else could it be?
could a dead CMOS battery cause this problem?
has no one here come across this problem?
LSUFAN51
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March 3rd, 2023 13:00
I am assuming windows 10 is on the system....
Download and install latest Quickset application onto the system. After, check in the battery app to see if you can enable the third-party battery.
Dell QuickSet Application | Driver Details | Dell US
You can also run Hardware and Devices troubleshooter by following steps in link below. Hopefully this will help enable the battery.
How to Troubleshoot Dell Laptop Battery Issues