Unsolved
35 Posts
0
2019
internet keep cutting
the Mobile share internet its coming withe dell laptop when i active work like 15 minute after i get cutting internet ( Yellow triangle ) i do format ( windows 10 pro 64-bit ) and delete the driver even hide driver i delete and i use program ( Driver Booster 6 + DriverPack Solution Packer )
even i try to clear the wireless by Command Prompt CMD ( netsh ) at least i do open the properties ( TCP /IPv4 ) and see i use IP& DNS its empty i try to make it to obtain to fixing it but when i close setup and open again i see its coming like before nothing change .
i do use ALFA AWUS036ACH adapter not use the original adapter for the laptop and When I place a password the network in alfa is saved automatically in the original original adapter and connected withe the internet
my model laptop is : Inspiron 15R 5537
pleas help i take 2h to try post these problem
jofii
35 Posts
0
May 7th, 2019 00:00
robert p
9.4K Posts
0
May 7th, 2019 06:00
Hi jofii,
Thanks for posting. Apologies that your system is not performing as expected.
Your post indicates you are not using the standard Windows internet connections to get on the internet. Prior to using that method did the computer connect to the internet normally?
Have you run a systems diagnostics yet? Please run Dell SupportAssist, make a note of any error messages encountered then post back. If there are none, then it could indicate a software or driver issue.
Here is information from the Dell knowledge base you may find helpful:
Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer
WiFi Not Connecting
Regards,
Robert
jofii
35 Posts
0
May 8th, 2019 15:00
thanks for answer me Mr. robert p
i do try it but the problem is the same not fixing . pleas can i ask u what its original wireless driver for DELL Inspiron 15R 5537 ? i do remember its Qualcomm
robert p
9.4K Posts
0
May 9th, 2019 04:00
What operating system originally shipped with this system? The Windows 10 drivers may not work if your system shipped with a different OS.
Saltgrass
3 Apprentice
3 Apprentice
•
4.3K Posts
0
May 9th, 2019 04:00
A yellow triangle means you are not getting to the Internet. You are getting to your local Gateway/router in some form.
You might check and see what IP address you are being assigned and what DNS server address you are using. This might depend on your configuration as to whether you use you local device to assign such things or it is done from your ISP.
And, of course, reboot everything.
The driver for the Dell Wireless 1705 is available on the Dell Download site for that system. It appears, since there are no warnings on the device in Device Manager, it is functioning normally. The IP address it is using may give a clue.
jofii
35 Posts
0
May 10th, 2019 16:00
my original is system win10 home signal i do update to win10 pro but that problem withe both of them
jofii
35 Posts
0
May 10th, 2019 17:00
i do use ALFA adapter barbecue original wireless its low signal and IP and DNS automatically
jofii
35 Posts
0
May 16th, 2019 03:00
robert p
9.4K Posts
0
May 16th, 2019 04:00
Here is information from the Dell knowledge base you may find helpful:
Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer
WiFi Not Connecting
jofii
35 Posts
0
May 16th, 2019 14:00
the above steps have not helped
robert p
9.4K Posts
0
May 17th, 2019 05:00
Please contact me by private message. Include your Name, Address, Phone Number and your computer's Service Tag number. Thanks.
robert p
9.4K Posts
0
May 17th, 2019 06:00
Hi kaled,
Thanks for posting and for sending your service tag information.
Unfortunately, based on the service tag number, the warranty has expired. You can await a reply from other community members or contact the Dell Out of Warranty Support Team.
jofii
35 Posts
0
May 17th, 2019 06:00
done MR. robert p ,
THANKS
jofii
35 Posts
0
May 19th, 2019 06:00