private messages not working

Question

I have 2 new private messages but am unable to open them or reply to them. Is there currently a known issue with Dell Community Private Messages in general? If not, then there is just something wrong on my Community account. Thanks to anyone who can help.

Playhooky · Accepted Answer

It is working again now. I logged out of the Dell support & community and also restarted my laptop. Then when I came back to the Dell community site & went to my private messages, first of all I was already logged in - so apparently my prior log-out didn't fully process even though on my screen it showed I was logged out. And secondly, private messages now works correctly. Thanks for your response and sorry I didn't think to do that before posting anyway.

DELL-Cares · Answer

Hi, are you getting any error while trying to open or reply to those private messages?

Playhooky · Answer

Nope. I try to click on them - in the left column - and nothing happens. I see a preview of the message as usual to the right, and there is a box for a reply. I can even type a reply, but there is no 'send' below it (or anywhere) to actually submit the reply. Maybe I have too many old messages in my account. But I can't select or open any old messages to delete them.

DELL-Cares · Answer

Thanks for writing in. I have replied to your private message.Regards,Mausam

DELL-Cares · Answer

Hi,I hope you're doing well. I'm waiting for a response from your end. You could drop in a message at your convenience so that we could take this up further.

Inspiron

private messages not working

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