Creating a cluster & adding a node to a cluster issue

Question

When creating a new cluster or joining a new node to a cluster, a/the node has an error and becomes status:DEAD.

Does anybody know the reason why it happens?

There are two patterns.

1. OneFS7.1.0.5

The issue happens both when creating a new cluster and joining a new node to a cluster.

Configuring syscons:. (<- we don't get any response here for a few minutes)

mount_efs: isi_drive_d not responding

Aborting boot.

IFS failed to mount. Aboring boot.

2. OneFS7.2.0.3

The issue happens only when creating a new cluster.

File "/usr/local/lib....... (<- This kind of errors are shown several lines)

File " ", line 1, incorrect (<- this is the last error message. We don't get any response from here.)

I checked KB and several documents but could not find any useful information.

If anybody has any clue for addressing this issue, please let us know!

carlilek · Answer

Does this only affect a single node? Or do you have more than one that's doing this?

Uehara Y. · Answer

Thank you for the reply:)

It happens more than one node.

We have 14 nodes, turn on 5 of them. 3 out of the 5 nodes have the problem and the other 2 seem to be okay as follows.

1. 7.2.0.3 → 7.1.0.5 (reimage): create cluster ------- OK

2. 7.2.0.3 → 7.1.0.5 (reimage): create cluster ------- NG

3. 7.2.0.3 → 7.1.0.5 (reimage): create cluster ------- OK

4. 7.2.0.3 → 7.1.0.5 (reimage): create cluster ------- NG

5. 7.2.0.3: create cluster ----------------------------------- NG

Uehara Y. · Answer

No... Not yet. It seems we need to contact to support.Thank you for your advice.

RobChang-Isilon · Answer

This doesn't sound right.  Have you contacted Support?

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