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2 Intern
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356 Posts
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February 15th, 2017 08:00
Isilon - Planned Maintenance and Notification from Support
Community,
Has anyone ran into the issue where management wanted the response from EMC support to be a little more efficient? Meaning that if we have a planned outage for a cluster that is connected to ESRS when we intentionally take down a node for maintenance we don't get emails some support stating that the node is offline. How might I be able to stop known maintenance from showing up as possible issues to EMC support? Is there a way to send a pre-notification via command line prior to shutting down a node that will stop ESRS from sending notification to support about something that is maintenance and known by the customer? If you have other ideas feel free to discuss.
Thank you,
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Peter_Sero
6 Operator
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1.2K Posts
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February 15th, 2017 08:00
For OneFS 8.0 check out the "maintenance window" feature, as described in Configuring CELOG
hth
-- Peter
Ryan_CSULB
2 Intern
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64 Posts
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February 15th, 2017 13:00
Same info Peter notes on page 91 of the OneFS 8.0 CLI guide (docu65065_OneFS-8.0.0-CLI-Administration-Guide).
I'm curious if anyone has seen this odd behavior when using these maintenance windows. This has happened to me 2 or 3 times recently after patch installs using v8.0.0.2:
1. Place the cluster in a maintenance window for several hours (last time was 5).
2. Install patches and reboot nodes normally.
3. Finish all work well before the windows expires (last time still have over 1 hour on the "meter")
4. When the maintenance window ended at the 5 hour mark, the last node to reboot opened an SR automatically.
Like I say, this has happened 2 or 3 times, and I've learned to get in quick to close the case before I get a call from support.
Any one else notice this?
sluetze
2 Intern
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300 Posts
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February 16th, 2017 01:00
Turn off ESRS, do your maintenance and turn it back on?
(not using it, but shouldn't that be a way?)
chjatwork
2 Intern
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356 Posts
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February 22nd, 2017 05:00
I am thinking that wouldn't the alerts just queue up and when you turn ESRS those messages would just flood ESRS?
Ryan_CSULB
2 Intern
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64 Posts
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February 22nd, 2017 08:00
Well I have an ESRS set up but I still use the maintenance windows as described in the admin guide for OneFS. I hadn't thought about maybe the ESRS being the cause. I will try both maintenance window and turning off the ESRS during the installs next time.
sluetze
2 Intern
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300 Posts
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February 22nd, 2017 22:00
Maybe someone can enlight us how ESRS handles events. I would expect that if everything is "green" after maintenance (so no Events/failures or anything) and i turn on ESRS that there wouldn't be any message going out.