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19 day old Dell Inspiron 14r 5437 Flickering LED Monitor/Screen
I recently bought a brand new Dell Inspiron 14r 5437 from a Dell Concept Store last Feb 11, 2014.
- Core i5 4200U
-2.6 ghz
- 4 gb DDR 3L
- 750 gb HDD
- Windows 8
- Nvidia GF GT740M 2gb DDR3
This morning I left it plug-in while downloading and set the program to Hibernate when the DL is done.
When I got back home to wake my laptop, the monitor/screen went quite dim and started flickering. The battery is full and still pluged in. It kept flickering until the entire screen/LED went very dark. I had to get really close just to see what I was doing.
I tried removing and replacing the battery, restart and shut down and to unplug-- still the same.
The next thing I did was to plug-in the unit without the battery...it flickered a little then went fine for a few seconds before it started to flicker again.
After replacing/returning the battery and plugging it again, everything went back to normal. Now, I am not sure what the problem could be?
We tried calling the local Dell Call center to request an On-site service but unfortunately they don't operate during weekends.
My 7 day replacement has already expired.
update:
as of 12mn, after turning my laptop back ON, it started acting up again. the Flickering of the monitor/LED/screen started again...
update:
2nd day and still the same thing is happening on my laptop.... :(
I hope I can get a replacement directly from Dell...the unit is less than a month old!!
it's unfair...
30yearexpert
459 Posts
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March 1st, 2014 20:00
The LED or CCFL backlight tube inside screen might be failing. There are replacements.
karljoseph
8 Posts
0
March 1st, 2014 20:00
but the laptop is less than a month old.... :( how can the LED / CCFL backlight tube be failing at an early stage?
Thanks @30YEAREXPERT