$300 To Extend Warranty For ONE Year ?!?

You'll lose a lot more than $300 by selling a year old notebook.  Expect to get less than 30% of what an equivalent new system would cost.

Next purchase, buy the warranty with the system - it's far cheaper than adding it later (same goes for all the other manufacturers as well).

Go to Home User Support and click on Warranty Status in the Popular Links Section. This should show you your status is. You may need to register your machine first to get any info. Then click on View Purchase Options. You should be able to get 2-3 years additional for $300. Laptops are the only thing that I go for extended warranties because of their high failure rates. I usually get the best initial deal upon purchase. Then Dell will send a deal for extending, usually including a gift card.

That makes no sense - if you purchased the extended warranty with the system, it should remain in effect - unless you're trying to extend two years to three?

Extended warranties purchased after the system are always more expensive than those purchased with a system.

ELN,

I did purchace a warrenty with my laptop. It is about to expire. I called to continue coverage and was told it will cost $300 for one year.

I believe this is absurd. Even the Dell tech said it was very high...

What doesn't make sense....???

I purchased my laptop with a 3 year warranty which is about to expire.  I called to extend it and was told it would be $300 for an additional year.

That's a bit different.  Dell is among the few who will cover a system past year 3.  Apple won't - you can't even buy coverage beyond 3 years.  Same for many others.

At this point, it may make more sense to fund a new system out of the $300 cost - after three years, failure rates on notebooks increase markedly. 

Kirk,  2-3 years for an additional $300 would be much more reasonable.

I am hoping someone here from Dell will explain why they are asking so much for only one year.

Do most here pay this high rate ???

Most don't buy a warranty for a fourth year - combine the high probability of failure with low purchase incidence and the cost will be high.

Dell does offer a 4-th year of coverage but unless something has changed, not a fifth - as noted above, most vendors won't even offer coverage beyond three years.

Yes they do. I have five on my M1530 and just upgraded my wife's E1705 to five. You can't get five on the initial purchase, but you can on the upgrade.

NEVER call Dell about anything unless as a last resort. Sales people could have reasons to quote high. Use the web site for best results.

Now that you've posted the model number, the reason for the high cost of the warranty is apparent.  This system has the problematic nVidia 8400 and 8600 video chips in it - the failure rate on these is extremely high, and no doubt the actuaries that set the cost of the warranties know this.

Thank you for your very helpful reply.

I followed your instructions and went to the Warranty Status page. My XPS 1530 was already registered and signed in and displayed my status there correctly.

I clicked on the "View Purchase Options" link and was brought to another page that said....

Thank you for choosing Dell.

We're sorry, but we are unable to process your request. The e-value code you entered is either incorrect, not eligible on the Dell Home & Home Office website, or has expired. If you feel you have reached this page in error please try the following steps:

 Here is the link to this page -     http://aposconfigure.us.dell.com/dellstore/nodata.aspx

I have no e-value code nor is there anywhere to enter one on the Warranty Status page. 

My warranty is still active with a few weeks left.

Please explain how you were able to do this properly. As no salesperson at Dell will help me with this... 

Thank you again...

Unfortunately  for Dell's customers the actuaries are not around to warn them of the 'extremely high' failure rate of the product they are about to buy...

That said, Kirk states he upgraded to 5 years on his XPS 1530. It so happens we have the same machine. He seems to feel I could get a much better deal.

That's because nVidia covered up the problem for some time before being forced to admit it.

Just as an 18-year old will pay a fortune to insure a V8 Mustang, so do those who've purchased notebooks known to fail at abnormally high rates.

Just as an 18-year old will pay a fortune to insure a V8 Mustang, so do those who've purchased notebooks known to fail at abnormally high rates.

 Well, 18-year old who buys a V8 Mustang knows exactly what his insurance rate is. You are saying, we do not.

I am usually insuring my computer for additional period, past 3-years if I am keeping it. Last time I did pay some $500 for years 4 and 5. And bearing it. What is bad, that there is a lot of corespondence lately about falling standards of warranty service. And if I pay $500 for a service, I expect it to be good. I travel extensively, for long periods of time and want to have good international support. The idea of sending your documents to country you are actually in, before they will repair your laptop, is ridiculous. That why we have laptops, to travel with them.

Anybody has good experience with service with other manufacturers? Especially international support?