Unsolved
This post is more than 5 years old
1 Message
0
30496
January 2nd, 2013 06:00
7520 Dell MSATA Daughter Board
Before I ordered the laptop I checked with a sales representative over the phone if the laptop would support an MSATA drive in future and was advised it did. Following this I ordered N0015S19 last night. After this I began looking up MSATA drive installation in the 7520 and find posts on the internet suggesting it may be supported depending on the daughterboard, so I contacted the Dell Sales live chat team who again advised me MSATA is compatible however I was not very convinced by them and subsequently spoke to customer services and then technical support who again were both unsure if the MSATA daughterboard is present, with some suggesting to cancel the order and speak to sales, however sales seem to be clueless about my enquiry.
I then got bounced around departments and am currently waiting for a manager to call back.
I am very disappointed with the lack of clarity from Dell.
Is there anyway to check if the board is present?
If it is not present could it be installed before I receive the order?
Or could an engineer install it post receiving the laptop?
I have also spoken to Dell Parts who advise the part N7JHH would cost £43, which is a large amount for something which I was led to believe would be included.


ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
January 2nd, 2013 08:00
If you did not order the system with the mSATA drive, the daughterboard is not present.
akinross
2 Posts
0
January 2nd, 2013 10:00
I am in a very similar situation. My laptop is in production now- I'd love to know if I can somehow end up with this N7JHH part in my laptop.
ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
January 2nd, 2013 13:00
Cancel the order and re-order -- this time, choose the mSATA option at purchase. If you do not, the mSATA board won't be installed in the system.
akinross
2 Posts
0
January 2nd, 2013 13:00
The laptop I ordered didn't have the mSATA option, otherwise I would have chosen it!
dellmatic
1 Rookie
•
8 Posts
0
January 14th, 2013 05:00
hi when you look at your order spec it lists everything part of that order
memory harddisk etc
there should be a line for Daughter board -
either Daughter board W/MSATA or W/Wireless / the one with wireless does not have the Msata slot.
i have ordered this very same part from a specialist near Heathrow airport LONDON
www.chilternitparts.com/productDetail (15 pounds excl delivery)
If you paid 43 you gor ripped off.
plus to install this board after build is tricky. It's beneath the keyboard and you really need to rip open the laptop to do it. Bare in mind you need to add a msata drive as well.
I have a dell 15R 5520 and HEARD this board will fit my laptop tooo. CAN some MODERATOR FROM DELL CONFIRM.
GOOD LUCK M8